how do I limit the time of when a user can reopen an incident i.e. after 30 days they can't reopen?

[btreseder]

how do I limit the time of when a user can reopen an incident i.e. after 30 days they can't reopen?

[Anurag Tripathi]

Hi Brenda,

On the Reopen ui action add the condition that if closed date is less than 30 days   then only it should be visible. You might need a script to build this condition.

[Anurag Tripathi]

condition on ui action will be something like this

javascript: new ReopenCondition().reopentask()

Create a script include

Name - ReopenCondition

client callable - true

SCRIPT -

var ReopenCondition= Class.create();

ReopenCondition.prototype = Object.extendsObject(AbstractAjaxProcessor, {

reopenIncident: function()

{

var thirtyDays = 30*24*60*60;

var closedTime = incident.closed_at.getDisplayValue();

var currentTime = gs.nowDateTime();

var difference = gs.dateDiff(closedTime ,currentTime,true);

If(differentce <thirtyDays )

{

return false;

}

else

{

return true;

}

}

});

[btreseder]

Anurag,

Here is what I was doing but the script seems to have errors and I just copied and pasted yours. Can you look at your script again please? Am I doing this correctly? I haven't done many of these. Thanks for your help.

001.png@01D01EA7.1274CA80

[btreseder]

So I already have a Reopen Incident ui action and the current condition there shows current.incident_state == 9 and a script as follows:

current.incident_state = 8888;

if(current.isValidRecord()) {

// this is when close is called as an update, just update it

current.update();

} else {

// and insert the record

current.insert();

}

So where do I put the condition you suggested?   Do I add it below the current condition?

Then I create the script include separately, correct?