how do I limit the time of when a user can reopen an incident i.e. after 30 days they can't reopen?

btreseder · ‎12-23-2014

Anurag Tripathi · ‎12-24-2014

Sorry, i think i made a blunder here. I reversed the operator

replace this line

if(difference < thirtyDays )

with this

if(difference > thirtyDays )

I just cross checked it on a demo instance, it seems to work fine there

-Anurag

david_legrand · ‎12-24-2014

I would agree and add "take care of the inbound emails if your inbound script isn't well coded"

btreseder · ‎12-24-2014

I think this would change our metrics reporting wouldn't it?