How do I make a catalog item variable (type = URL) unlocked (always visible) in the Service Portal?

[psenkow1]

I have a catalog item in the Service Portal that has a variable with type = URL.

The URL defaults to locked.  I want it to always be unlocked, so the users never have to click to unlock it.  I was able to do this in the native ui.  But in the Service Portal it still shows as locked.

Is there a way to make it always "unlocked" in the Service Portal?

What I did that worked for native ui only, was to create a Catalog Client Script:

[Leo8]

Hi psenkow,

Try to uncheck "Unlock empty URL fields on form load" on UI Properties.

Maybe this can solve your problem.

For your reference: https://community.servicenow.com/community?id=community_question&sys_id=68129321db101fc01dcaf3231f96199a

Best regards,

Leo

[Ankur Bawiskar]

@psenkow 

there is no direct solution for this

But you need to use DOM manipulation which is not recommended

Lock/Unlock glide_list and URL Fields With Client Scripts

Regards
Ankur