How do I set "Fulfillment" and "Complete" stages when catalog item doesn't require any approval without any workflow or execution plan?

[G Balaji]

Hi,

I have few service catalog items which doesn't require any approvals. For those items, there will only be two stages, 1. "Fulfilment", 2.Complete. I'm supposed to accomplish this without using any workflow and execution plan. 

How do I accomplish this?

Thanks

[Rahul Shandily3]

Use a business rule to accomplish this.

Create 1st business rule to set fulfillment stage

Set the 

current.stage field to "fulfillment" //or whatever the actual value is  

2nd business rule to set the completed stage when the RITM closes.

Best Regards,

Rahul

Please mark this as correct if it resolved your query.

[G Balaji]

Thanks for your response, Rahul.