How do you get the tree picker to display for kb_category with Knowledge V3

Jerry20
Tera Contributor

We are just starting the migration from Knowledge V2 to V3, developing our knowledge in Helsinki.   I seem to remember that when you create a knowledge article, assign the knowledgebase and then assign the category, there was a tree picker for the category field.   The dictionary attribute for kb_category has field_decorations=kb_category_reference_lookup.   I'm still seeing the traditional method of displaying categories

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Hi Jerry,



Thanks for the update. Can you mark your answer as correct so other scan find it quicker and it gets removed from the unanswered list? Thanks.


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12 REPLIES 12

I received an answer back from SN:   this is a known error documented as Product defect in PRB658812.   Development is still working on fixing this
issue and therefore I will mark this incident as Pending Problem. I will assign it to a problem manager who can update us on this PRB. It is targeted to be fixed in Helsinki Patch 2.


Bhadley
Kilo Expert

Not sure if this is the same as others but for myself it appears that I was missing the UI Macro "kb_category_reference_lookup" all together which was preventing the new category tree picker from showing up. I was sent the attached xml to add it back in, as soon as I did it was working fine


This worked for me as well


Tom Alday
Mega Guru

In the dictionary entry for kb_category under Reference Specifications you need it set to Advanced with this qualifier:



javascript: new global.KnowledgeRefQualifiers().getRefQualCategoryIdsForKB(current.kb_knowledge_base);


I have that exact statement in the reference qual field, this does not work for me.   I opened a ticket with SN about a month ago, this has been identified as a problem and will be fixed in Helsinki patch 2, PRB658812