How do I add a list of CI's when I create a change template. I do not see where I can do this. It would be the "affected CI's" tab.

[jillmeadie5]

How do I add a list of CI's when I create a change template. I do not see where I can do this.   It would be the "affected CI's" tab.

[Chuck Tomasi]

Hi Jill,

We used to have a way to do this based on an existing record, but that appears to no longer be the case.

What I suggest is to create a list field (don't show it on the form) and populate it with the CIs in your template. When you create a new record from the template, an AFTER business rule can check to see if the value of your list field has anything, then create the associated task_ci records.

[Michael Fry1]

You have to modify the out of the box form and add Next Related Child Template & Next Related Template. Creating a Template for Change Request Tasks - ServiceNow Wiki   Then you can add child template using the task_ci table (Affected CIs). If you have a lot of CI's, it's easier to setup a Change, and create a Template from that, then modify as needed.

[Chuck Tomasi]

I KNEW I SAW THAT SOMEWHERE! That's what I was thinking of originally, but couldn't find it.

It's been a long time and I'm getting old and forgetful. Thank you Michael.

[jtw1228]

Unfortunately, I don't see the "Next Related Child Template & Next Related Template" that you are referring to.

Are those fields in the 'Configure' -> 'Form Layout' area? I am not sure why I am not seeing them. Thanks in advance for your help.