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making document id type of field auto populated

Hello everyone, I have a question regarding field auto-population in ServiceNow. I'm working with the task_time_worked table and looking to implement the following behavior:Goal: Auto-populate a "Document ID"-type of field when creating a new record....

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lhieanne by Tera Contributor
  • 612 Views
  • 1 replies
  • 0 helpfuls

Resolved! @@snc_write_audit@@

Our instance overnight has suddenly gained 16,000+ acl's all with the updated by as "@@snc_write_audit@@"Any ideas what might of caused this or how we can reverse it? 

Resolved! P1

Hi Team, Please let me know what are all the questions have to raise in the initial phase of Priority 1 call to share the update to the larger grp? Thanks,Saranya

saranya3d by Giga Contributor
  • 519 Views
  • 1 replies
  • 0 helpfuls

RITM Variables on Approval Page

Hello Everyone, Just wanted to ask, can we add RITM variables here on the approval form itself? Instead of clicking on the information popup?  

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Burhan Shah by Tera Contributor
  • 892 Views
  • 11 replies
  • 0 helpfuls

Resolved! populate a Department Head’s name based on the department

Open a User form Add a new field called “Department Head”. its a custom reference field refer to"department" table.Configure this field such a way that, it should populate a Department Head’s name based on the department you selected. please provide ...

shid077 by Tera Contributor
  • 2437 Views
  • 4 replies
  • 2 helpfuls

Email notifications not getting triggered for the watchlist

In the request, I have added a variable "Notify Additional User"(list collector) and then mapped it to the watch list of RITM (flow designer).I have also added the watchlist under "who will receive" in the notification also...But still the notificati...

FemyM by Tera Contributor
  • 1639 Views
  • 8 replies
  • 0 helpfuls

Resolved! Reporting on Survey Results

Hi, I want to create reports for survey results and show a specific report range particular to HR Cases. I tried using asmt_metric_result table but I could not create report range as OOB ranges are already defined in ServiceNow. So i created the repo...

sreekeerthi by Tera Contributor
  • 1769 Views
  • 7 replies
  • 1 helpfuls