How do you get variables from a catalog task to show up on an SCTASK

[Newbie86]

Hello,

I have an issue getting the variables to show up on an SCTASK after submitting a request. For instance after a request for hardware is submitted through the catalog, it creates a RITM and an SCTASK for review. The variables from the form are showing up on the review task, but not on the SCTASK for review which is creating an extra step for the approvers. Is there any way to add the variables to the SCTASK page for review? I have added some screenshots below for reference.

These are the variables I need diplayed(showing up on the RITM):

This is the page I need the variables to be displayed on:

[Aman Kumar S]

Double left click on the catalog task

[sonali panda1]

Checkout the workflow. Doubleclick the catalog task activity. 

[Aman Kumar S]

I have mentioned in previous comments how to do that:

1. Go to "workflow editor"

2. Spot your workflow and open it

3. Checkout the workflow using hamburger icon on the left-top screen

4. Open your catalog task in the workflow where you want to see the variables by double-left click on it

5. The catalog task should open, here should be fields list at the bottom in the slushbucket, move fields from left to right, save it

6. publish the workflow, from the same place you checked out( you might get some warning, click ok on that box)

[Newbie86]

Hi Aman,

Thank you for responding. When we set this catalog item up we copied an existing catalog item and configured from there. The issue is now we are using the generic workflow. I copied that work flow and renamed it to fit the catalog task we are working on. The variables that are in the catalog task are not in the slushbucket at the bottom of that workflow. They are all marked as global and active. Is there an additional step I need to take to make these variables visible?

Thank you again for your time and response. 

[Aman Kumar S · Accepted solution]

Few things to check

1. Can you check if you any client script or UI policy on catalog task, that could hamper this?

2. Check UI policies that are built on catalog item, for which catalog task view is also checked as true

3. Check form layout for catalog task if form layout has "Variable editor" via configure form layout

4. Check below article
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746732

5. Publish your workflow, do "cache.do" in app nav and checkout and see if variables shows up in the task slushbucket in the workflow