How do you hide the preview icon (i) from a reference variable on the Service Catalog?

[Community Alums]

Hi all,

I'm trying to find the best solution to remove the preview icon from one of my reference variable (Requested for) from all the items on the Service Catalog. Can someone assist suggesting the 'best practice' solution?

Thank you,

Preet Patel

The icon looks like this .

[Allen Andreas]

Remove the spaces from around the = and true. Treat it all as one set thing:

ref_decoration_disabled=true

Please mark reply as Helpful/Correct. Thanks! 

[Community Alums]

Thanks for getting back quickly. It is still not working. Do I have to add a comma or a semi-colon side it?

[Allen Andreas]

Hi,

Yea, my apologies. It appears while this does work for normal fields:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0714705

It doesn't seem to work on variables...only way would be DOM manipulation for the back-end UI...and I think you want Service Portal as well.

https://community.servicenow.com/community?id=community_question&sys_id=63b1cf69db98dbc01dcaf3231f96...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Rose14]

This worked for me THANK YOU!

I added the attribute setting to the Dictionary Entry Override for my table specific reference field:

AND the result is that no icon now appears:

[Allen Andreas]

Hi,

I'm glad my suggestion above helped you.

Please mark that post above as "Helpful".

Take care!