How to add configuration item to contextual search on the incident form?

Steve Wilson2
Kilo Explorer

I am trying to add configuration item as part of the contextual search on an incident form. When I go to the table configuration in contextual search and add a search field I do not see configuration item.

10 REPLIES 10

Harsh Vardhan
Giga Patron

seems like that's reference field , that's the reason. 

Harsh Vardhan
Giga Patron

Procedure

  1. Navigate to Contextual Search > Table Configuration and open the record.
  2. Click New in the Search Fields related list.
  3. Select the field to use and the order for that field.
    Note: Only text fields can be selected.

Brian Lancaster
Tera Sage

I'm guessing it has to do with it being a reference field.  Maybe you can follow this docs article Create a filter configuration using script so you can return the display value.

That looks like the right path but it doesnt change my results.

I added query_table.addQuery('cmdb_ci', current.cmdb_ci); to the filter configuration but no additional articles are shown.

Both the incident and the knowledge article are pointing to the same CI in the cmdb_ci field.

 

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