How to add due date 7 days after the current date on RITM

[Jyoti Gaikwad1]

how to populate due date value in "Due date " field which would be 7 days after opened date (current date and time).

time should also populate as per JST 17:30 in due date field .

Please help .

Thanks in advance.

[Chetan Mahajan]

Hi Jyoti,

                     are you using JST time zone for opened date also? Go through below thread to populate due date based on open date.

https://community.servicenow.com/community?id=community_question&sys_id=96907cf8db4041d0382a82630596...

Kindly mark correct and helpful if applicable

[Jyoti Gaikwad1]

yes

[dmathur09]

Hi Jyoti,

You can update the due date in the workflow itself. In the workflow properties under schedule tab. Refer below screenshot where you can update the expected time which is the due date on the RITM. 

Regards,

Deepankar Mathur

[Aniket Sawant2]

Hi,

create a business rule on RITM 

when to run : before insert

var opened = current.opened_at;
gs.log("Opened =====" + opened);

var sd = new GlideDateTime(opened);
sd.addDaysLocalTime(7);
var test = sd.toString();
gs.log(test);
current.setValue('u_due_date', test);

or add below line to  Dictionary Entry Default value (Configure Dictionary ->default value)for due_date field

javascript: var d = new GlideDateTime(); d.addDaysLocalTime(7); d.getDisplayValue();

Please mark correct / helpful based on an impact.

Regards,

Aniket Sawant.