Is it possible to edit the \$sp.getCatalogItem(data.sys_id, true); method?
Hi All,I have to modify the data getting from $sp.getCatalogItem(data.sys_id, true); method. can edit it.If yes, How to edit?Thanks.
Forum Posts
Resolved! Walk Up Experience Location Queue Assignment Group
Hi Everyone, I have a query regarding walk up experience application that introduces in London version. Can we use one group in multiple walk up location queue table record? If No then why? If yes then can you please let me know if there are any chal...
Resolved! Reading attachment data and entering into a table
Is there any way to receive an email attachment (csv, xls), and write the data into a system table? I have a few places where I could use this functionality, but I can't seem to figure out how to do it, or if it's even possible. Has anyone ever done ...
Happy Signal Best Practices
We have implemented Happy Signal and it is integrated with ServiceNow. Currently we have a process where : Ticket gets resolved -->after 7 days, tickets gets closed automatically-->Happy Signal Survey goes to user We had kept 7 days buffer to provi...
Override Assignment Lookup Rules
Hi,Our support team is using the "New Call" form and it's working great. We've added our categories and subcategories to it and they auto assign groups once you click Submit and the Incident is created.Now a question has come up, can we add Assignm...
show/hide fields based on another fields vaule
Hi everyone, I’m new to Java scripting, so apologies in advance for the beginner question. I am trying to build a user enablement form that will dynamically update the software list based on the department field. I’ve created the UI policy script...
Is it possible to show Catalog Task information to requestor in Service Portal
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Visual Task board - reassign ownership
Is there a way to reassign a task board to a new owner (so as not to lose all existing tasks)? We use the Freeform boards and personal tasks.
LDAP Error - No Route to host
Good Morning everyone, When building a LDAP server, I'm running into an error message when trying to connect :ErrorCode: 10304. ErrorMessage: No route to host. Does anyone know what this means? Thanks
Resolved! Remove groups
Hello, I was asked to remove some groups. I think it would be better to disable the groups than completely delete it. But I am wondering if I do so some workflow associated to these groups, or some opened ticked will be affected and caused some mess...
How to get populate "incident" creation date on "incident_task" one date/time field.
HI all, I am getting struck with populating "incident" cretion date/time in to another table "incident_task" for this i have written after BR .Please find the below script @I have checked that gs.log('incident creation date:' +current.sys_created_...
Resolved! Moving import sets and transform maps from instance(DEV) to other instance(TEST)
Hi Experts, As per my requirement, I have to update more than 1000 CI records in the DEV instance. For this process, I have done for creating Import set and created a transform map, This process is done successfully in DEV instance.During this proces...
Additional comments box flashes then disappears for non Admins
Not sure what changes occurred to cause this. If I had to guess we saw after moving from Express to ITSM. I am not finding any ACL's that might have caused this, though I may not be looking for the right one. Non-admins experience this flash for the...
Certification verification
Hi All,I want to know that is there any certification verification portal for servicenow certified professionals. I am a Certified Servicenow Administrator and Certified Application Developer so I want to know is there any place to go and verify like...
Resolved! how to create different email notifications for a catalog item
Hi All, I have below requirement for creating different email notifications to a catalog item "ABC" Req:1 I want sent a email notification like below template to the requester Email1: Email upon submittal. To: Requester, Trigger: Submittal of co...
