I have a member of staff on the Service Desk whose last login time is not updating on her user record. She has been using SN frequently but the last log time is from a month ago. We strip roles off anyone who has not logged in for 30 days and she has...
Dear all, once again I'm rushing in with another best practice question for the service catalog. This time I'd like to ask your the following things: 1) For different Items (in different Categories), is it recommended to either create different Wor...
Hi there, I have about 10 standard change proposals that were accidentally set up in our live instance and we don't need them. I can see an option to cancel them, but it wont let me delete them entirely. Is there a way to remove them completely? Th...
Hi All, Here i am trying to add 1 year and fetch result into u_next_verification_date. when i execute in the message it shows correct , but in the field value showing wrong. Any help is highly appreciated. Vass When i update the record it is showin...
Hi All, I'm trying to add a confirm box before submitting a new record.I'm using below client script for this, function onSubmit() {//Type appropriate comment here, and begin script belowif(g_form.isNewRecord()){var valR=g_form.getReference("escalati...
Dear All, I have a question, what are the roles that should be added to user in order to work on incident and change request, noting that I need these users to view their own incidents and changes only, currently we have many support engineers i prov...
While accessing the REST API, getting exception, "The remote server returned an error: (401) Unauthorized.". I am using basic authentication. What credentials should I use?
There is a template(Incident), which has related child templates(incident_task). When I apply template via Inbound Email Action on Incident and try to set other fields(description) like below, then the parent template is applied, but the related chil...
We have several Service Catalog templates set up. I have been asked if we can default the Assignment Group on the Req. Currently I have all the SCTASKs auto assigning to a group or individual; however, they would also like the REQ to auto assign to ...
User unable to login to Snow as it says logout successfull I tried to access SN by clearing browser cookies, history and temp files. SN account locked is not checked. user gets "logout successful" message and is automatically logged out of SNOW
The filter option below is missing for ITIL users. Not sure how to fix it?
Hi, Is possible to select particular day only in date. Here er have to select only Monday .if i select apart form Monday tee form could be submit. Regards, Suri
What is the correct process for removing an existing workflow and replacing it with a new one? I can't find any documentation relating to this in the Jakarta product documentation. Can anyone point me in the right direction to where this is documente...
Have a requirement to delete incidents, problems, and changes >12 months old and I don't know how to do it.
When you generate a major incident it applies a standard OOTB template and generates 3 tasks. How are the 3 tasks being created? We can find a business rule, a workflow, or a script include that could be triggering them to be created. We've sea...
