Hello SN Comm,So I have had help with this in the past, and believe I got a lot accomplished.. However, I believe I missed an important piece and overlooked what I should have really done.The OOB Incident Autoclose looks like this:autoCloseIncidents(...
Hi..In change management approval process, before each approval an notification will be send to the approver , I want the approve and reject link to be added in the email template so that approver can directly 'approve or reject" through mail.How to ...
Hello,How can I add "None" as the default value for a Reference variable on a Catalog Item?Thanks!Mike
How can you create a filter or list layout to complete a text search for additional comments or work notes? I have a requirement for our ITIL users to be able to search the system by these fields. Also, how do you search for information added w...
Rest API call to create RFC
what is Underpinning contract in SLA
Hi All,I have a request where we have bulk data of Incident which needs to be moved to the Instance , However the challenge is they have provided a separate attachment which needs to be attached to all the Incident.Has any one has any idea about how ...
After upgrading to Istanbul from Helsinki, the "Approving" field (type Doument ID) on the sysapproval_approver table form is showing the sys_id of the document being approved rather than the name, which is set to true for display in the dictionary (i...
If you have a list collector type of variable on your catalog item form and struggling with the performance of the form, you can add the glide_list variable attribute to the variable.It improves the form load time significantly. Variable attributes ...
Hello everyone, I have a query related to creating users in service now instance. Can we create multiple users at a time in an instance. Please help me in this context Thanks in advance...
Hi,I want the "work notes" - field to be the default view when viewing a ticket (instead of the "Additional Comments"- field showing), so it will look like this: I found a record in the dictionary called "Work notes" on the task table, and tried sett...
We are upgrading to Jakarta and have seen a few issues with the Global Text Search. We've fixed most of them relating to the sys-id showing and text_search views. But we have one that we cannot seem to fix. IN our environment we only use/show RITMs n...
Hi All,I've already created an ACL that makes the Assigned To field writable only if the logged on user is a member of the current assignment group.That's all good, except if I'm on the incident form and I am a member of the assignment group and I ch...
I have found something within change management that I am unsure how to fix. I scheduled a change with CRM as the affected CI, and then scheduled another one with the same CI for the same time.This generated two conflicts, both of Type CI Already Sch...
We have a Module specific to IS (ITIL) Group/Role only for issues that are not Break/Fix which is an Incident. There is a field on the IS Ticket Table called Parent( which is on the Task Table). When you select the Lookup List its pulling Catalog T...
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