How to add help text for a field over the incident form

[viraj4]

How to add help text for a field over the incident form?

When i go to configure variable and text under the 'Help' it doesn't perform any action. Can someone suggest please.

[Mark Roethof]

Hi there,

It depends a bit what you expect on the platform ui. Hint like Alberto mentions might work for you. Other option might be to add a field message.

You could do this with for example:

onLoad Client Script:

g_form.showFieldMsg('your_field', 'The message that should be presented', 'info');

Other option could also be to add an Annotation to the form. Simply through Configure > Form Layout.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[viraj4]

Hi Mark,

Can't I have something like we have in service catalog on the incident form as well to add help text.

Regards,

Viraj

[Mark Roethof]

You could use Annotations for this, though absolutely not 1on1 the same as Service Portal.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[viraj4]

could you please brief me the steps so as to proceed further.

[Mark Roethof]

Here are some examples:

Again, the popup is what Albert mentioned. The Hello! is an annotation which you can add through the form lay-out, the the messages below the field are onload client script using .showFieldMsg / .showErrorBox

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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