How to add new 'Add' UI Action on agent workspace related list for case record.

[Sonu Parab]

Hello All,

1] We have one requirement, On the Agent Workspace when we open any case[sn_customerservice_case] record then on the Problem related list problem we want to new Add ui action. 
2] When we click on the Add ui action its shows the problem record and user can add record in the related list. 

Any help appreciated
Thank you.

[Prathamesh G]

Hello @Sonu Parab,

You can create a Button on the list view of the Case table on the workspace. You need to  used the ‘Workspace Experience > Actions & Components > List Actions’ module to create a button in Agent Workspace.

You can specified the table name and other field parameters as per your requirement. Please refer to the attached screenshot for more details:

Then by clicking on the Advanced view, you can add the desire script logic as per your requirement.

If the above answer resolve your issue, please mark the solution as 'Accepted Solution' and also mark it as Helpful.

Thank You!

Prathamesh.

[Prathamesh G]

Hello @Sonu Parab,

Continued from my previous response, Below are some helpful links which may help you to implement your requirement:

1. https://www.servicenow.com/community/next-experience-articles/introduction-to-declarative-actions/ta...

2. https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/administer/workspace/task/add-...

3. https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/workspace/concept/s...

If the above answer resolve your issue, please mark the solution as 'Accepted Solution' and also mark it as Helpful.

Thank You!

Prathamesh.