How to allow snc_internal users who are on a ticket Watchlists to add comment through Scripting?

AbdurRahmanSnow
Giga Guru

Good evening.
Last time, I tried the below community answer for this question and it worked.
Solved: How to allow snc_internal users who are on a ticke... - ServiceNow Community

But right now, we have got one more issue related to this. snc_internal users are able to add comments on Service Portal but ITIL users are getting affected, as they are now, not able to see Additional comments. Only work notes is visible to them. Screenshot is attached below. Additional comments check box is now missing to ITIL users. 
Please help me out with this through scripting.

AbdurRahmanSnow_0-1739340831899.png



 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@AbdurRahmanSnow 

ensure that table.Comments READ ACL has itil role in it

Also table.Comments WRITE ACL has itil role in it

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@AbdurRahmanSnow 

ensure that table.Comments READ ACL has itil role in it

Also table.Comments WRITE ACL has itil role in it

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@AbdurRahmanSnow 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@AbdurRahmanSnow 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@AbdurRahmanSnow 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader