How to attach an attachment in Email Notifications

[symonflores_23]

[Context] From the catalog item, the user will attach an image to the attachment variable. The image will then be attached to the email notification, rather than being embedded in the email body.

[Q] How do we attach the image file to the email? Can I achieve this without using a Business Rule?

[Vishwa Pandya19]

Hello,

You can use the below flow:

Step 1: Get attachment variable from the RITM record

Step 2 : Get attachment associated to the RITM record

Step 3: Look up the attachment in the attachment table

Step 4: Send email via flow

Step 5: Copy the attachment to the email record.

If my answer helps you in any way please mark it as correct or helpful.

[symonflores_23]

Hi Vishwa,

Thanks for your response. However, I'm using the notification type 'email' because I'm utilizing EventQueue in my flow.

Are there any other solutions for this?

[Vishwa Pandya19]

Hello,

Could you share a screenshot on how you are sending the notification so i can replicate the same and give you a correct solution?

[symonflores_23]

1. I called the event "event_trigger" in my flow designer, since we are using eventQueueScheduled, because we wanted to send the email based on the date & time the user provided in the catalog, thus the use of QueueScheduled.

2. This email notification will send if event "event_trigger" was fired. The mail script "test", contains the body of the email.

3. Back to the Service Catalog, I want this image attachment variable, to be attached together with the email, but not embedded. Outside the email body.

Expected Outcome:

I hope this clarifies everything.