how to attachment capture

[pramn]

Team , 

I need to replace the attachment in one of catalog, what is the best way to do that?

I mean directly i can do it from prod >?

[Mark Roethof]

Hi there,

Can you explain your question a bit more? Its now really vague.

[ShubhamGarg]

Hello @pramn ,

Are you trying to replace the attachment template defined on your catalog item?

If yes, the attachment Hyperlink must have been defined in one of the variable (variable type either of Macro or custom with label) of the catalog item.

Edit & update the new attachment record sys_id in the hyperlink  -

https://<instance>.service-now.com/sys_attachment.do?sys_id=<update new sys_id of attachment record>

Pls share more details if this is not an issue you are experiencing.

Mark this as Accepted Solution/Helpful if applicable.

Regards,

Shubham

[pramn]

Hi Subham , 

Thanks for coming back , Iam bit confused with solution, can you please guide me with it .

I just want  replace this attachment 

[Mark Roethof]

It is data, so you could do this on production if you have the access for it in production. Ofcourse I don't know if you automated any logic on this (for example on the filename, of the sys_id of the attachment), so check that.