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07-26-2024 10:46 AM - edited 07-26-2024 10:48 AM
Team ,
I need to replace the attachment in one of catalog, what is the best way to do that?
I mean directly i can do it from prod >?
Solved! Go to Solution.
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07-29-2024 12:17 AM
Hello @pramn ,
Here is the ServiceNow article which give all the info (step by step) to add, rename, remove the attachment.
In your case, you have to first remove the attachment and then add it.
Let me know if it helps. Mark this as Accepted Solution/Helpful if applicable.
Regards,
Shubham

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07-26-2024 11:30 AM
Hi there,
Can you explain your question a bit more? Its now really vague.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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07-26-2024 01:32 PM - edited 07-26-2024 01:34 PM
Hello @pramn ,
Are you trying to replace the attachment template defined on your catalog item?
If yes, the attachment Hyperlink must have been defined in one of the variable (variable type either of Macro or custom with label) of the catalog item.
Edit & update the new attachment record sys_id in the hyperlink -
https://<instance>.service-now.com/sys_attachment.do?sys_id=<update new sys_id of attachment record>
Pls share more details if this is not an issue you are experiencing.
Mark this as Accepted Solution/Helpful if applicable.
Regards,
Shubham
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07-28-2024 09:45 PM
Hi Subham ,
Thanks for coming back , Iam bit confused with solution, can you please guide me with it .
I just want replace this attachment

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07-28-2024 10:00 PM
It is data, so you could do this on production if you have the access for it in production. Ofcourse I don't know if you automated any logic on this (for example on the filename, of the sys_id of the attachment), so check that.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field