How to audit to see who deleted attachments from Incidents?
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04-08-2019 07:02 PM
Hi,
There are a lot of information (and steps) on how to audit tables, records, attachments, etc, but what I need to know is how to turn audit on to see which user has deleted an attachment from, for example, an Incident ticket.
I have tested this by attaching a simple Excel file to an incident ticket. When searching in the 'Attachment" table, I find the record of the attachment, and I can see that I have attached it. Yet, after deleting the attachment from the incident record, likewise the record is also deleted from the 'Attachment" table, and I am unable to see who has deleted the attachment (yes, in this case it was myself, but you all know what I mean :P). And the 'Audit Deleted Records' table is not helpful at all.
Any help will be greatly appreciated. And we're on the London release. 🙂
Thanks.
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Incident Management
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02-23-2020 01:22 PM
You are my new hero! That helped 100%.
Thank you.