How to autopopulate the worknotes of incident form to its incident task worknotes?

[Divi]

I just wanted to populate the worknotes of an incident form to its related incident task form worknotes?

Can i expect a solution for this?

Thank you in advance!

[asifnoor]

Hi Divya,

Write a BR script (after update) on the incident table and then add the below script in that Br. 

if (current.work_notes != previous.work_notes) {
  var gr = new GlideRecord("incident_task");
  gr.addQuery("incident",current.sys_id);
  gr.query();
  if (gr.next()) {
    gr.work_notes = current.work_notes;
    gr.update();
  }
}

Mark the comment as a correct answer and also helpful once worked.

[Gowtham29]

Var notes = current.work_notes.getJournalEntry(1);

var gr = new GlideRecord("incident_task");

gr.addQuery("incident",current.sys_id);

gr.query();

while (gr.next()) {

gr.work_notes = notes;

gr.update();

[Gowtham29]

Write business rule on incident which is of after update with condition as work notes changes

[Divi · Accepted solution]

Hi all,

Thank you for your response but i somehow got the solution for this problem.

After business rule :

condition: current.isValidRecord() &&current.work_notes.changes()

script:

(function executeRule(current, previous /*null when async*/) {

updateRelatedIncidents();

function updateRelatedIncidents() {

var rec = new GlideRecord("problem_task");// Add the table name which needs to copy the work notes

rec.addActiveQueryry();

rec.addQuery("problem_id", current.sys_id);

rec.query();

while (rec.next()) {

rec .work_notes =current.work_notes.getJournalEntry(1);

rec .update();

}

}

})(current, previous);