ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Reporting on historical data in ServiceNow

I hope I am asking this in the right forum. If I use the general search on the top right side of the ServiceNow window for Incidents and pick a random incident and open the incident. I can view all the work notes in that incident on the order they we...

KASDIT by Tera Contributor
  • 1939 Views
  • 4 replies
  • 2 helpfuls

Task attached to one catalog task should reflect in other

Hi friends,I am working on RITM workflow.During entire flow, I am creating 5 catalog tasks one after the other for 5 different groups. My requirement is that when a group attaches a file to catalog task then the same file should be attached to other ...

Asmita7 by Tera Expert
  • 298 Views
  • 5 replies
  • 1 helpfuls

Resolved! To check checkboxes based on field values

Hi Community, When user selects some variables values as approved from the dropdowns on catalog task, i want to check some checkboxes on the cmdb_ci form.For e.g., if xyz is selected as approved from the dropdown list, then it should check xyz checkb...

Copying string field value into reference field

Hi There, Greetings!!! I am copying records from Table A to Table B on condition If field of Table C is set to "Selected"I have a requirement to copy string value "Number" which is on Table A to reference field "CWD Number" on Table BI have written a...

Tejas12_0-1703670376463.png Tejas12_1-1703670400503.png
Community Alums by Community Alums  
  • 940 Views
  • 19 replies
  • 8 helpfuls

Emails aren't being received from external addresses

Normally, emails are sent to servicedesk@xxxxx.com and auto-forwarded to the SNOW instance email address.Internal emails are being received with no issue, but when receiving external emails, the @xxxxx.com address is receiving the email, but it gets ...

Ezra Kim by Tera Contributor
  • 748 Views
  • 2 replies
  • 0 helpfuls

Create a functionality (Button) to upload documents on each course

Hi There, Greetings!!! I have created one service portal page, on which I am populating courses from course table and showcasing them on it. I have to create a button through which course assigned_to user should be able to upload attachment to the re...

Tejas12_0-1703686928848.png
Community Alums by Community Alums  
  • 179 Views
  • 4 replies
  • 0 helpfuls

Response SLA triggering again and again, how to stop this

My Response SLA triggering again and again whenever the assigned to is empty. the Start and stop conditions are  there is no reset condition set. How to stop Response SLA from re triggering after once it is completed.

find_real_file.png find_real_file.png find_real_file.png
rahul67 by Kilo Expert
  • 1520 Views
  • 8 replies
  • 2 helpfuls

How to show zero if there is now P1 ticket on the report

HiI have created a time series report grouped by Priority. It is showing data if there are any related records and will not show it they aren't any. I want to show it as zero if there isn't any related record, how?And I dont understand why I am not a...