Hello, Created a many-to-many relationship between PRB & CHG so that the related CHG to the PRB shows PRB in the related list on the CHG form as well and vice-versa, but seems like the "New / Edit..." UI actions & records under the related list is n...
Subscription link is not working after on-call notification triggered, The link redirects wrong place.I have followed the following instructions as wellhttps://docs.servicenow.com/bundle/washingtondc-it-service-management/page/administer/on-call-sche...
Hello All,One of our user is facing difficulties while, logging in DEV instance. When she tries to log in it says logout successful. We have checked her user account in DEV and TEST and both are same. Any help would be appreciated.Thank you!
Hello,We have created two field's type "file attachment", one filed is set as mandatory & another is non-mandatory (optional).Case1: When attaching mandatory attachment & kept non-mandatory as blank it will work as expected.Case2. When attaching both...
Hello - I'm not sure if this is a bug or just expected behavior. I couldn't find anything about it in the community, so I'm just going to assume it's expected. Whenever a work note is entered by the system (for example, through a business rule), th...
How to remove a parent role if inherited from user?
Good morning, I am trying to prevent the Business Service Group 'All' from being displayed in the list of selectable services of the changes. However, despite configuring the field so that it does not show those services whose name is 'All', the serv...
Hi, How to attach external files to a record dynamically?while creating a record from service portal to ServiceNow table, is it possible to attach a file dynamically in service portal widget code and show it table when record is created. if yes, what...
Apologies as this may be way off the mark and if it is then any layman's help where my understanding has failed would be greatly appreciated.We're trying to build a CMDB and part of this is the classification of Services different services used withi...
If you have a user that is part of several groups, can you make one of the group the primary group.Example:User member of three groups - Networking, Firewall, SwitchesI want to make Firewall their primary group.
Hello,Need help setting a date/time variable (needed_by) value which is part of a variable set to auto populate SCTask "Due Date" field (due_date). I know I can achieve this from a workflow however, this variable is always going to be used as part of...
Looking for how to color code VIP like Priority in a list view In Service Operations Workspace
Hello Team, How should I rename "welcome note" and "check-in" submit button ? in walkup check-in portal, Thanks
I have "computer" variable which is select box in that I have 3 options 1)None (which is coming from by selecting the include none check box) 2)laptop 3) desktop and I have "device" variable which is select box in that I have 4 options 1) lenovo 2) d...
I'm setting up an email template that has the following in the message - This task completion is due on: ${complete_by} The problem is ${complete_by} comes out as a datetime reference. How do I get it to only display the date? Current ValueThis tas...
