Resolved! Field color
Hello Experts How to change the field color(Field name Category) in the incident form, reference purpose I have attached sccreenshot. Thanks Srinu_sr
Forum Posts
Resolved! Filter reference field based on another reference field in catalog item
Hi , Kindly help me to achieve this .I have two reference field ,1st field refers to u_building (which stores locations) and2nd field refers to u_cmdb_ci_server_virtual (stores VMs)Based on location selected is first variable , 2nd variable should g...
Resolved! Apply reference qualifier on the filter of list view
Hello All, I have applied the reference qualifier for the field on the form, it is working fine there However, when I am try to filter out the filed on the list view it is not working, it is showing all the values of the reference table.Can anyone he...
Resolved! KM subscription notifications: Prevent one notification if user is subscribed to an article and kb
Hello all, we are planning to use the ootb km subscription notifications and it's triggers:- KM Subscription: Article revised- KM Subscription: Article revised in KB If a user subscribed to the article and also to it's Knowledge Base (kb), both notif...
Stakeholder / Requester view for On-Call schedules
I have people with a Requester license (stakeholder, no itil role) that are in on-call rosters / shift schedules. Is there a way to enable them to view on-call schedules? The minimum role seems to be rota_manager and that has the itil role assigned. ...
How to add multiple domains in Security Scorecard?
I try to add multiple domains in the Security Scorecard for IT Service Management. It seems it allows only 1domain to connect, but I need to add multiple domains. Please kindly help me how to proceed it. Thank you.
Resolved! How to make attachments mandatory on SC_TASK
Hello all, I have a requirement for making attachment mandatory on sc_task, but i have multiple catalog task and i want to make attachment mandatory on a particular task. please let me know how we can achieve it. Thanks in Advance
Email Client
How to pull the assignee field(fulfiller) from sc_task table to the requested item table in Email Client.
PDI IS OFFLINE?
Hi I was on my PDI yesterday no issues today I keep checking and it’s status is instance is offline!!any recommendations?
portal global search should display most submitted request items
portal global search should display most submitted request items
get assignment group based on email
Hi All,Kindly help me code on below requirement we have one catalogue having 2 variables1) requested for2) assignment groupIf logged in user ITIL user than only assignment group appears (it's already working)If non ITIL user requested for email co...
Field visibility on catalog task template.
Hello community, There is a requirement to create a customized field in oob catalog form template(like we have status, assignment group, assigned to) similarly we have to create a customized field below OOB status field.That field should be visible f...
Display incidents and change requests in a map view
Hello everyone Here I am trying to show incidents and changes request associated with the CI. But in the map view it is showing only one incident and one change, But few CI's have multiple incidents and changes, Here i am trying to achieve to show m...
Resolved! Parsing JSON obj to notification body
Hi Folks, I'm trying to pass incident details to mail body. I've to pass incident record fields to mail body based on assignment group. I'm storing incident fields and values in JSON obj and trying to pass to mail body using ${event.parm2}. I'm gett...
End Date cannot be before start date
Stop selection of end date before start date. for this I have written an On change client script. But it is not working out. On Change client script : on Date field-------------------------------------------------------------------------------------...
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