Hello Community, I have a requirement; I need to auto close the incidents which are not updated in last 30 days through schedule job which should run every day. can someone please help me with the code for this? Thanks & regards,Sanath K
Hi all, We have a bit of a peculiar one with dates being passed through to an email from a Change record.Not on every record, but some are not presenting dates as they should be, to show Start & End times of the change. The Result : The process :UI A...
We would like to understand the performance metrics of Flow Designer. While I understand that scalability in response to load is primarily the platform's responsibility as it operates as a SaaS solution, but is there any stats on tool's performance c...
HI Community, I have a requirement; task needs to be assigned to requested for's hub.Requester's hub assignment group can be found in the field called Hub on the Location form of the location the requester is assigned to. For example, if the requeste...
ver. VancouverHotfix applied, now I see this pop-up every time I login. How do I disable this before other users see it in Prod after the patch is applied?
Hello, When I use the User Input Reference choice in the virtual agent Via teams, it is not getting the table's data. The table only has 200 records. When I start the topic it is starting correctly, but when the flow comes to the reference node, I am...
Hi, I have disable the Interceptor of the Problem task as per the requirement to create Ptask from a problem record in 2 different related tab (Root Cause Analysis, Corrective Action:(General) ). Please check the screenshot below problem_incident. N...
Hello, I am new to Flow design.I have a requirement from my client to create custom table called "Maintenanc Table". Here i need to create a flow which i got stuck . The requirement is in the Maintenance task when th task is created there will be 4 L...
When viewing Related Records within the interaction (IMS) form in SOW, some incidents have an "Action Menu" which allows the user to associate with the interaction, while others do not. Does anyone know why?
How can I make Assigned To and Assignment Group mandatory when you close a task.
On a catalog item, I have two variables:LocationAccessories If the Location is TEST, then I need to hide two of the accessory options from the list collector view. Below I have an OnChange Client Script, but it does not appear to be removing or addin...
Hi, I am having a requirement related to reminder notification...once a ticket is in awaiting info state for 3 days, i have to send a reminder notification to user, and after a 6 days also if the ticket is in awaiting info state.. i have to send a sa...
Hi All, We have AI search enabled on portal and our current requirement is that if the user type certain words such "google", "office", the search results are returning the articles that have these words in the body of the knowledge article as well....
Hello.I created a flow with the following trigger conditionMy goal is to run this flow at midnight and midday every days. But it is not running on this schedule.My question is: At what system time will this condition be true? The condition is every 1...
Hello All, I'm looking for suggestions on how to handle modifications to planned start and end dates after a Change Request has been approved by the CAB and moved to Scheduled state. OOB the fields can be edited at any time but that seems to be too o...