What roles does one need to access/edit the Vendor Management Workspace?
We have a Vendor Manager who needs to access our Vendor Management Workspace. What roles would they need to access the workspace without simply giving full admin privileges?
Forum Posts
Definition of SAM - EOL (End of Life) and EOS (End of Support)
Looking for the EOL/EOXS/EOS definitions. I've searched for quite some time - I cannot find ServiceNow's glossary/definition of terms that include End of Life (EOL) and End of Support (EOS). Not all companies/publishers use the same terms/reference...
Email receiving is not operational
Hiemail sending & receiving is not operationaland what could be the reason the processing time exceeded?email reader job also finewe don't have any system property like 'glide.email_diag.threshold.email_reader.runtime' to update
I need to understand the technical differences between [Microsoft AD Spoke] and [Microsoft AD v2 Spoke]
I have read all about the two spokes in the ServiceNow docs site, I can see that the Microsoft AD Spoke has a lot more OOB Actions available for use, and that the Microsoft AD v2 Spoke has a "v2" in it's name, also that the last update was more recen...
Utilizing onSubmit Client Scripts in ServiceNow for Data Cleanup
Hi ServiceNow Community,Today, I'd like to share a unique use case of `onSubmit()` client scripts in ServiceNow. While `onSubmit() client scripts are commonly used to validate form data or prevent form submission under certain conditions, they can al...
Resolved! Role - Locations Edit
Can someone provide some insight on what role I can use to grant a specific user the ability to edit individual locations without granting the admin role.Thanks,AJ
Resolved! Has anyone else seen an issue on Dashboards with cloned report naming duplicated?
I came back to work today and noticed an odd thing with my Dashboards. Several of my cloned reports that were given new names all showed as the original duplicate name on the dashboard. Has anyone else seen this (see attached)? Each report has differ...
Resolved! Request-Related List not showing incident records
Hello,I need some help with this weird interaction.Basically when i create a request on the incident form via "Create Request" button, it shows on the incident related list but it doesn't show on the Request related list. I think the configurations ...
Resolved! In Servicenow ATF whenever i run the ATF by default i want to set the date as today's date
Hi,In Servicenow ATF whenever i run the ATF by default i want to set the date as today's date.In the above screenshot if i run i am putting the date but if i run the same ATF after 10 days it will get error because whenever i run the ATF i want to pu...
How to get GMT value of a dates?
From the below script i am trying to get the overlap dates of a scheduleIt is providing me the display values of the schedule date fields, Display value not getting adjusted according to user timezone. var ss = new GlideRecord('cmn_schedule_span'); s...
Standard Ticket Action Widget in Custom Application
Hi, We're looking to utilise the Standard Ticket Actions widget on our custom application to replicate the ability in OOTB Incident Management to re-open cases. I've cloned the widget and amended references to tables etc to the custom application...
Resolved! Why aren't my additional comments viewable on the service portal under my requests?
On the SCTASK form I added additional comments (customer viewable) and I can check the work notes box if I don't want it viewable to the customer. When I made an update in the additional comments field on the SCTASK for I am not seeing the comment o...
How to hide slubshbucket record preview in a List Collector variable?
Hi ServiceNow Community Developers, Would you guys please advise if there is a way to hide the preview info that appears below the list collector when one clicks on one of the values on the Available column of a list collector variable. Basically I w...
On-Call Table to View Current On-Call Members of a Group(s)
I have multiple scenarios where I need to display a report of all members currently on Call within each on-call group. I have looked up most of the On-Call tables and couldn't find any table that holds this information. I know there is an "On-Call C...
Approve/Reject Button in a Notification
Hello, I have a requirement to configure Approve and Reject button in an email notification for Change. What is the best process to have this configured on the email notification instead of having a text for approve/reject? Thanks for your help.