We are looking at setting up CI Relationships. I have tried to find a full list of the available CI relationships and a definition of each to share with our department. Can someone help point me in the right direction? Thank you.
Working with Flow Designer, everything was going fine until I wrote and assigned a function script to the Short Description field of a Create Catalog Task action. After writing the script, I clicked [Done], [Save], and [Activate] and it worked as usu...
Hello all, There may be a another way to do this so I may be making it more complicated than it needs to be.I have a requirement where I need a single view of the below tables which can be used in a reference field and within related list.IncidentCha...
Hi All, On change form, We have created custom field " Outage Required " and it has two choice values( Yes and No). Whenever we select Outage required field is Yes, then under related list tab (there is a tab : Outage). If there is no record present...
Hi All, we have a requirement, for the below mentioned context,1. XYZ is a choice type field with yes/no as options2. our requirement is when XYZ field is set to Yes, then it has to show a Hint message 3. If i add it as Hint in Yes choice it is not w...
How to editable particular field based on Assigned to or assign?Scenario:1. Incident assign to particular user .2. Assign to User have only Editable Short_description field, Remaining users have read only . ThanksRam
Hi All,im using a custom variable which is a widget ‘catalog attachment’ in record produceri have written a catalog client script to allow only 1 attachment but it is not working fine in native uiIsolate script is not checkedpl help me in this caseCa...
Hello and Good Afternoon.apologies as am a newbiew and am playing around on the PDI ( particular, creating offerings.forms). One of the offering/form, for that matter, would required to have field that contains a lookup to a list of active CI Classes...
Would you teach me how to solve the below question. To enforce the organization's change management policy, an emergency change should only be able to be created from P1 or P2 incidents. 1. Edit the Change Landing Page to disable the ability to raise...
Been stuck on this task (Task 15). Task is:"Add a new risk condition: "Insufficient lead time - Normal Change" so that if a lead time of 7 days is not met for Normal change requests, the Risk will automatically be set to High, and Impact should be le...
Hi All,I am having an attachment in record producer in scoped application. It should not allow more than 1 attachment on submit. Below is the code. But the rowcount is always showing as 0. Please help here function onSubmit() { var proof=g_form...
Hi All, I have written a workflow script and it doesn't seem to work as per the design. Requirement : On a catalog request there are several checkboxes which the user chooses and rehire is one of the option. So when the user selects rehire on the ca...
Hello All, I can't find the System Diagnostics page in our developer, Test and Production instances.Our instances are in Utah and Washington.Generally, if we navigate to System Diagnostics it will show like in the below screenshot.but in our instance...
Hi, I accidentally clicked create new problem ticket and the problem ticket form got opened and I came back without doing anything . Will the problem ticket is created or not?please can someone help me with this
How Can I Update Dev Instance to re-add color and banner indicating it is Dev instance . It is next experience instance. Provide the proper solution for it Thank You!Hitesh Ramba