How to capture the changes of a field in Activites ?

[Munna1]

Hi All,

I need to capture one field value in Activities section if it is changes. And I checked-in the field check box in Filter activity. Still it is not showing, if it is updated. Any suggestions?

[Vaishnavi Lathk]

Hi,

To accomplish what you are trying to do, you need to use sys_audit table instead.

To understand the difference between sys_audit table and the ones you were trying to use, have a look at the following article:

for more :

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/security/concept/c_DiffBtwnAuditHistSets.html

Regards,

Vaishnavi

[Munna1]

Hi Vaishnavi,

Should I need to create any record in this sys_audit table?

[Sumit Maniktal1]

Have you set the Audit attribute to True on that field? If not then you need to go to Dictionary entry of that field & set Audit attribute value to True (check the box)

You can go to Dictionary entry for a field by right clicking the field label & choosing Configure Dictionary from the menu

[Munna1]

Hi Sumit,

 Yes, Audit = true,  in Attribute field. But still not capturing the field value in Activities.