I'm working on how to change the way priority calculate. I already know how to change it based on other field, but my boss said he want to take it "dynamic".
I created a field in choice list called [u_important], which value range is from 1-5.
Now I want to everytime I change the value of category, the priority change as well (not like newValue =="network" > setValue), more like to get the Value of [u_important] from choice list to change the prority value.
For example, If I choose 'software', the sciprt go to choice list and see the value of u_important is 1, so the priority change to 1 as well.
Whenever I choose another, the priority change equal to the value of u_important.
I'm not good at javascript, thank you.
If you're matching on 2 or more fields you much better off figuring out data lookups, they're literally designed to do this.
1. create a table with your field values and their corresponding priority, the new table must extend 'Data Lookup Matcher Rules':
if you're adding choice fields to this table you can configure them to take their choice values from the tables the data lookup is working on:
2. create a definition which correlates the fields on your source table (incident) with the field on your matcher table (the table you created in step 1) . Note there are 2 tabs here, 1 for matcher field and one for setter field eg match impact and severity and set priority.
Hope this helps, go through the documentation for further details.
