I'm looking change the information displayed in the Configuration Item info Popup screen to show more relevant information when clicking on the (i) in an Incident. In the screen capture, it shows the Name of the Business Service, as well as the Business Criticality. I would like it to display the 'Assignment Group', 'Primary Support Analyst' as well as their phone number if possible. This would save time clicking away from the Incident, to a new page, and then going back to get this information. Any ideas where to edit this information?
Thanks very much!
Hi there,
The view shown is the sys_popup view for the referenced table, or if that does not exist the default_view for the referenced table. So: add a sys_popup view. Be aware you can only have one sys_popup view.
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
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