How to change OOB worknote display format.

[Gauri Patil]

Hello All,

We have a requirement that  whenever case Date Fixed field is updated by the system, I should see the following system activity logged:

1] When case is updated to Resolved or updated from Resolved to an active state(i.e., New, Open, Assigned, In progress, Acceptance Test, On Hold) , where the system sets Date Fixed field with current date/time, I should see the field change activity logged by the system: 
a] "Date Fixed [DATE/TIME] was blank".

2] When case, with Date Fixed date/time set, is updated to Closed or cancelled - system does not change Date Fixed field in this situation, I should not see Date Fixed activity logged.

3] System Field changes activity, when logged should look similar to the picture below image no. 6

7] Here's an example when the case is updated FROM Resolved to an active state should look like : image no. 7

@Dr Atul G- LNG  @Maik Skoddow  @Danish Bhairag2  @Anil Lande  @Tai Vu 

Any help will be appreciated !!

Thank you!

[Dr Atul G- LNG]

Hi @Gauri Patil 

I am not 100% sure that we can make changes in this. Did you check the dictionary entry for this or the system properties. 

Also I would like to know what is the use case for this?

[Gauri Patil]

Hello thank you for the respose,

The use case is that we have to capture the activity entry of the Date Fixed field.
I have resolved with bringing the date fixed entry in the activity lof now i just want guidance on below points:

1] When the field was blank and updated with new date the Activity stream show as below format-

2] when the case is auto close and manually closed or cancelled the resolved case
Date Fixed field should not change and no "Field Changes" activity should be captured in logs.

[Maik Skoddow]

Hi @Gauri Patil 

unfortunately, there is no chance to change the outputs in the Activity Stream.

Maik

[Dr Atul G- LNG]

Thanks @Maik Skoddow  for converting my doubt in fact.