How to change the Column name of the Table in the List view of ServiceNow (Not Dictionary Override)?

[karthik7]

Hi Team,

I have a query on how to change the Column name of a field in the list view of ServiceNow. This table is the OOB table.We cannot use the Dictionary Override in this case.Is there any way to Change the Column name while displaying to the user. Appreciate the leads.

Thanks,

K

Example : I just want to change the Column name of the "Number" in the list view. 

[Maik Skoddow]

Hi @karthik 

I had a crazy idea on how to solve your requirement. I just tested it out, and it works like a charm.

For having a different label in the list view than in the record view, you need another table or a database view. Many users think that a database must have at least 2 tables joined, but that is wrong. You can also define only one table. And so I created a database view on table incident:

The variable prefix "inc" in the above screenshot is important as you will need it for renaming the number column:

The list view of the database view now displays the changed label:

And after clicking on one of the records, you are redirected to the original incident table:

Kind regards
Maik

[vkachineni]

That is an example of how to make the system work for you!!