Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

How to copy Favorites from one instance to another

Marcin Kroszel
Kilo Guru

Hello Community,

I am working a lot on my customer's TEST instance of ServiceNow and I do customize my navigation panel a lot with favorites however, I wonder is there is an easy method of copying this personal setting from TEST instance to PROD? 

I want to avoid manual adjustment of data and just copy -> paste it.

These are the favorites bars I'm talking about:

find_real_file.png

1 ACCEPTED SOLUTION
5 REPLIES 5

Melissa Bennett
Tera Expert

If moving your Favorites to a new environment, EX: copying dev Favorites to tst:

  1. In Test - Delete all records for the user in these 2 tables:
    1. sys_ui_bookmark_group
    2. sys_ui_bookmark
  2. In Dev - Export all records for user to xml from each of the above tables.
  3. In Tst - Open the tables below and import the xml files in the following order. 
    1. sys_ui_bookmark_group (Must be first)
    2. sys_ui_bookmark