How to copy Favorites from one instance to another

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Marcin Kroszel
Kilo Guru

‎09-09-2019 05:16 AM

Hello Community,

I am working a lot on my customer's TEST instance of ServiceNow and I do customize my navigation panel a lot with favorites however, I wonder is there is an easy method of copying this personal setting from TEST instance to PROD? 

I want to avoid manual adjustment of data and just copy -> paste it.

These are the favorites bars I'm talking about:

find_real_file.png

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Melissa Bennett
Tera Expert

‎03-27-2025 10:22 AM

If moving your Favorites to a new environment, EX: copying dev Favorites to tst:

  1. In Test - Delete all records for the user in these 2 tables:
    1. sys_ui_bookmark_group
    2. sys_ui_bookmark
  2. In Dev - Export all records for user to xml from each of the above tables.
  3. In Tst - Open the tables below and import the xml files in the following order. 
    1. sys_ui_bookmark_group (Must be first)
    2. sys_ui_bookmark