How to create a email DL and connect to servicenow instance

[SSA1]

Hi,

I have a scenario to create a email DL (let's assume abc@fixpointcompany.com) when emails sent to abc@fixpointcompany.com email should create a record in a table.

I have a problem there, there's another mail anydeskdev@servicenow.com this is the mail address to dev instance. So when we send emails to this address (anydeskdev@servicenow.com) 

So when i test this scenario is there any way I can create test address like abcDev@fixpointcompany.com like this and connect to servicenow.

How it is possible Please help me to solve this

[Tony Chatfield1]

Hi, not sure if I have fully understood your question\issue but the mail server\exchange server for @fixpointcompany.com should have an option to forward messages sent to abc@fixpointcompany.com
and you need to configure so that the message is forwarded to your SNC instance.

From memory,  when the forward option is set correctly any email to abc@fixpointcompany.com will appear in your instance with abc@fixpointcompany.com as the recipient and message type will be 'new'.
You can then configure an inbound action to process the email.