How to create a request on behalf of another user - Service Catalog

[Faiz Firaz]

Hi,

I am using the Service Catalog API (namespace : "sn_sc") to create a service request (REQ#) with a request item (RITM#) attached to it using REST API explorer. Below is the request body used ( only mandatory variables for this item is used) ;

{ "sysparm_quantity" : 1,

"variables" : {
"requestor" : "test user",
"project_details" : "test project",
"week_to_unfreeze_time" : "08-03-2021",
"reason_for_unfreeze" : "reason comes here"
}
}

From the above, the request gets created for the user who is sending the request. However, I want to raise this request on behalf of another user. How can this be done?

What I tried :

• Passing the "requested_for" variable both inside and outside of the "variables" field in the request. 
• Tried passing the user name and also, the user id in requested_for field.

How can this be done please.

Thanks,

Faiz.

[Faiz Firaz]

Hi @Ankur Bawiskar ,

Thanks for the reply. I have tried it, passing the sys_id of different users also. The Requested By  field doesn't show anything and when clicked preview icon, it says "no preview available".

However the location field is populated according to the location of the passed user.

Thanks, 

Faiz.

[Ankur Bawiskar]

Hi,

the user whose sys_id you are setting has name populated in it?

did you check by inspecting the XML of the record and see what it shows?

Regards
Ankur

[Ankur Bawiskar]

@Faiz Firaz 

Thank you for marking my response as helpful.

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Regards
Ankur

[Faiz Firaz]

Hi,

Thanks for the support @Ankur Bawiskar. Checking the XML made me understand what's wrong. Passing the sys_id of the user in the requestor field resolved the issue.

{ "sysparm_quantity" : 1,

"variables" : {
"requestor" : "4ae3ab0753101200ed11da86a11c0881",
"project_details" : "test project",
"week_to_unfreeze_time" : "08-03-2021",
"reason_for_unfreeze" : "reason comes here"
}
}

Thanks for helping,

Faiz.

[Ankur Bawiskar]

@Faiz Firaz 

Did you accidentally marked your own response as correct?

As per your question you required requested_for dictionary field to be set with custom user sys_id and not logged in user sys_id

For that I already shared the solution i.e. what needs to be added to the JSON body i.e. sysparm_requested_for

Please mark my response as correct as I was able to help you.

Regards
Ankur