How to create new Configuration item? Users should be able to select the values on the INC Form

[Vaishnavi35]

Hi,

I have never had an exposure related to CMDB or creating CI's. Please help me with some trainings/videos where I can learn.

I have a requirement to create two new CI's depending upon the category and sub category selected on INC Form.

I have tried creating in cmdb_ci list but I am not able to see in the INC Form Configuration item selection.

Thanks,

Vaishnavi

[SwarnadeepNandy]

Hello @Vaishnavi35,

CMDB stands for Configuration Management Database, which is a repository of information related to the configuration items (CIs) that are part of your IT infrastructure and services. CIs are the components that you need to manage and track, such as hardware, software, documentation, devices, services, and locations. Creating CIs in ServiceNow allows you to store and maintain the details and relationships of your CIs, and use them for various purposes such as incident management, change management, asset management, and service mapping.

There are some trainings and videos that can help you learn about CMDB and creating CIs in ServiceNow. Here are some of them:

• ServiceNow Configuration Management Database (CMDB) Fundamentals: This is an official course from ServiceNow that teaches you how to implement a successful CMDB, configure rules to prevent duplicates, and populate data from various sources. You can access this course on the Now Learning platform.
• CMDB Done Right with ServiceNow: This is a Udemy course that covers the best practices for how to approach your CMDB in ServiceNow, based on the lessons learnt from more than 100+ CMDB implementations. You can enroll in this course on the Udemy website.
• Configuration Items (CIs) in ServiceNow: This is a YouTube video that explains what a CI is, what the difference between an asset and a CI is, and how to create a CI in ServiceNow. You can watch this video on the YouTube website.

To create a new CI in ServiceNow, you need to go to the cmdb_ci list and click on the New button. Then you need to select the appropriate CI class from the drop-down menu. A CI class is a category that defines the attributes and behaviors of a CI. For example, if you want to create a CI for a computer, you can select the cmdb_ci_computer class. After selecting the class, you need to fill in the required fields for the CI, such as name, serial number, model, manufacturer, etc. You can also add additional fields or attachments as needed. Once you have filled in the fields, you need to click on the Submit button to save the CI.

To see the CI in the INC form configuration item selection, you need to make sure that the CI class is included in the configuration item filter for the incident table. To do this, you need to go to System Definition > Dictionary and search for the incident table. Then you need to click on the configuration item field and scroll down to the Attributes section. There you will see an attribute called ref_qual_elements with a value that lists the CI classes that are available for selection in the incident form. You need to add your CI class to this list if it is not already there. For example, if you want to add the cmdb_ci_computer class, you can append ,cmdb_ci_computer to the value of ref_qual_elements. Then you need to save the changes and refresh your browser. Now you should be able to see your CI in the INC form configuration item selection.

Hope this helps.

Kind Regards,

Swarnadeep Nandy