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Problem ticket

Hi All, I am looking some modification in problem form wherein I wanted to have change task clouser manadate before closing the problem ticket .in case one try to close the task it should dispaly the msg on screen you need to close all open problem t...

KamanaM by Mega Contributor
  • 223 Views
  • 1 replies
  • 0 helpfuls

Chnage request configuration on workspace

Hello All,As shown in the screenshot below, we are using Change Management on the workspace. The requirement is to move the "Assess Risk" button to the header, beside the "Risk Assessment" button, or alternatively, replace the "Risk Assessment" butto...

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Make return value in bold while Generating to PDF

Hi Team, We have requirement to make return dynamic value (date )in bold , when using generate PDF document.example  var newDateString = 'the ' + dayWithSuffix + " day of " + fullMonthName + " " + year + '.';return newDateString; So return value of n...

Pooja P by Tera Contributor
  • 377 Views
  • 5 replies
  • 0 helpfuls

AD integration issue

Hi, We are trying to automate creating users in AD. We have also recently created a new midserver as well. We are having issues with access according to the logs. We are able to successfully lookup users though so from my understanding it can’t be an...

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Jack62 by Giga Guru
  • 523 Views
  • 7 replies
  • 0 helpfuls

Move Incidents from servicenow A to another servicenow B instance

Hello Team, We have scenarion, our team creates incidents in daily basis in my instance. When ever incidents creates in my instance, we need to move tjose incidents to another instance. This leads to integrate within the 2 instances. Could you please...

Kanna12 by Tera Expert
  • 773 Views
  • 7 replies
  • 0 helpfuls

Dynamic filter on Timeline Pages

Hi All, I want to show a timeline page on the service portal in which user will be able to apply some filters dynamically.Could anyone please confirm if this could be achieved? thanks.Example:OOB we have :https://<instance_name>.service-now.com/cmn_t...

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Regarding related restrictions of access on a field

 Hi As I have a requirement . I am new to servicenow can any one guide me on this,Following are the modifications required to the "Assignment Group" Field & "Assign to Me" option on the Task Level.This is in regards to the configuration wherein the u...

Resolved! Show or hide variables on Customer Portal Standard Ticket Header

 For an Incident ticket I want to hide the Urgency variable and show the calculated Priority variableWhere do I find and add or remove variable shown in the ticket header for an Incident?  Where do I find and add or remove variable shown in the ticke...

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Bret Smith by Giga Guru
  • 842 Views
  • 3 replies
  • 1 helpfuls

What is the order of evaluation of record ACL?

What is the order of evaluation or record ACL? Is it like, 1. Match object against table level ACL rule  2. Match object against field level ACL rule   (OR) 1. Match object against field level ACL rule  2. Match object against table level ACL rule   ...

Manu4 by Tera Contributor
  • 12375 Views
  • 5 replies
  • 8 helpfuls

Difference between Referenced and Referencing Table Relations?

Hi,When reviewing table schema's I noticed there are the following filters:referenced tables = ?referencing tables = I assume this means means the table is referencing another table e.g. 'problem.reopened_by' references the sys_user table. extended t...

SB87 by Tera Expert
  • 690 Views
  • 1 replies
  • 0 helpfuls