How to create service request through Inbound action ?

[hemanth16]

I have a requirment when ever I receive an email from outside automatically it should create service request 

I have a catalog item - onboard 

Based on the email body how to can I write script to fill this fields and submit this request ?

Thanks in Advance!!

[Subhankar Pram2]

have u tried using the cart API:

the code should look something like this:

var v_cartId = GlideGuid.generate(null);
var v_cart = new Cart(cartId);
var item = v_cart .addItem('<sysid_of_catalog_item>');
v_cart .setVariable(item, 'new_hire_name',email.body_text.name);
v_cart .setVariable(item, 'email', email.body_text.mail);
.
.

.

.
var v_Submit = v_cart .placeOrder();

[ersureshbe]

Hi,

As per the OOB functionality - incident will be created with out reference as prefix via email.

If you take Case ticket creation, You should use 'Case:' as prefix to create the ticket via email.

Similar way , you should use some prefix to create the service request and you can update the RITM via email as per OOB functionality.

Regards,

Suresh.