How to Customize Walk-up Experience

[sl888]

Hi,

We would like to update some features in walk-up experience such as themes, some fields in the check in page, however due to security setup in walk-up experience  service portal that only allow user like Walk up user that only has one role of sn_walkup.walkup_login without has any other roles, we can't do some customization through service portal in the check in page as the page will display "Sorry, you are not authorized to access the walk-up pages.Please login using the correct user account." How do we achieve our customization for Walk-up Experience as the only role that allow to login to Walk-up Portal is Walk up User and it doesn't has any other role to do customization in Service Portal? Thanks!

[tdh o2]

Any luck on this?  I too am experiencing the same message when attempting to use the service portal configuration designer as system admin to change the walk-up pages.  I tried to add sp_admin to the walk up user and sn_walkup.walkup_login to admin to no avail.

[sl888]

Hi,

You have to login or impersonate walkup user as they setup the one role 'sn_walkup.walkup_login' to work with the check inand queue page. Here is the article for the issue Walk-up Experience Portal Pages Not Accessible by Admin/Maint .

I ended up cloning the page along with the widget to do some customization.

[tdh o2]

Unfortunately I'm experiencing the same issue when adding sp_admin to the walk up users and trying to edit.

I may just end up cloning as you did.

[sl888 · Accepted solution]

ServiceNow documentation state that you can't add any other roles for walkup user ( https://docs.servicenow.com/bundle/london-it-service-management/page/product/walk-up-experience/refe... ). The user must only have one role of sn_walkup.walkup_login, no other role allowed. I clone the page, widget from the servicenow navigator and do the customization either from navigator or service portal.