How to deactivate an assignment Group

[Eric DEFAUX]

Hi everybody,

I want to hide and stoped the utilisation of an assignment group, but I don't want to delete it (I want to keep the history)
I tried to disable it, but it is still available in the create incident form.

Thanks for your help, please.

[MrMuhammad · Accepted solution]

Hi,

You need to use a dictionary override for assignment group and apply the filter as Active [is] true to hide the deactivated groups. 

1. Right-click on Assignment group Field Label and select Configure dictionary

2. Scroll down to Dictionary Override Related List and find a record with the table as Incident and open that record. 

3. Checkmark Override reference qualifier.

4. Place Reference qualifier as active=true. 

Thanks & Regards,

Sharjeel

[Eric DEFAUX]

Thanks a lot 😉

[MrMuhammad]

Happy to help 🙂

[Sudhanshu Talw1]

Hi,

• Right Click on the assignment_group field.
• configure dictionary
• Open the record
• Select Dictionary override
• Overide reference qualifier