How to decommission a CI in CMDB

[kumaraj]

Hi All,

What is the best way to decommission a CI which has relationship with another CIs/Assets etc.

I have a request to decommission - 

When i search this CI in cmdb_ci then I found the below CIs records.

Could anyone suggest the approach for it.

Thank you

[Pranav Bhagat · Accepted solution]

I think the best way is to set the Status of CI to Retired, I don't recommend deleting any CI data.

[Jon Collins2]

As stated above, you will not want to delete the CI, as this also deletes the data around that CI. When retiring CI's, we set the Status and Operational Status to "retired". 

Changing the CI status to "retired" will also cascade to the asset and retire that as well. 

If my response was helpful or answered your inquiry, please mark it accordingly.

[Timothy Onyski1]

So I have set the install_status to Retired, the Operational Status to Retired, and even the Hardware Status to Retired, but it seems all the related CIs (like file systems, network cards, etc.) are still showing as installed, which causes the CMDB View dashboard to keep showing I have tons of Stale CIs.  Does anyone know why that is or if it is something worthy of a ticket to support?  Basically, is something broken or is this working as (poorly) designed?

[Timothy Onyski1]

I found my answer when I submitted a ticket to support.  It seems that when you retire a device CI, the subcomponents do not automatically retire as well.  This would be like throwing a take-out container into the trash (retire the device), but the food inside is not considered to be trashed (network card still not retired).  Support stated that you would wait until it showed up on the Stale CI report and then the customer has to create their own workflow to retire all the subcomponents.  Doesn't quite make sense that this is how this works, but I guess it is what it is.  Hope this helps someone else that wonders why they keep showing "Staleness - Failure threshold reached".