How to define shown fields in Related Items

[David Stutter]

This is my view:

This view is on incident table.

Version: Helsinki

I have no idea how to config the fields.

On the other hand, why does this man have a fancier view than me?

How is "add CI relationship" enabled/disabled   in "Related Items" formatter

[Chuck Tomasi]

Hi David,

Information on how to configure the formatter is here:

http://wiki.servicenow.com/index.php?title=CI_Relations_Formatter#gsc.tab=0

The difference in appearance could be your role or it could be what version of ServiceNow you are using.

[Aishwarya Selv1]

Hi @Chuck Tomasi,

The link which is provided above is not working, can you please provide the correct link

[Chuck Tomasi]

Here's the latest link I could find: https://docs.servicenow.com/csh?topicname=c_CIRelationsFormatterNG.html&version=latest

FWIW, You can find this, like most other topics on https://docs.servicenow.com 

[David Stutter · Accepted solution]

Here is your answer:

http://wiki.servicenow.com/index.php?title=Many_to_Many_Task_Relations#Modifying_the_Displayed_Field...

The name of the view is "sys_ref_list".

5.1 Modifying the Displayed Fields

The fields displayed in the Task Relations field and editing interface are defined by the Reference Lookup's list view.

To modify the displayed fields:

1. Navigate to a form that has a reference to the table whose display values you would like to modify within Task Relations field.
2. Click the magnifying glass to display the Reference Lookup list view.
3. Right-click the list header and select the appropriate option for your version:
   • Fuji or later: Configure > List Layout
   • Eureka or earlier: Personalize > List Layout

The selected List layout will be used as the display value for records within the Task Relations field.