how to disable a view ? ex: mobile view from my instance

[dhruva]

Even though i have used hidden option or assigned admin role to mobile view, still itil users are able to see mobile view in the task tables or any other table. please advice an alternative approach.

[Chuck Tomasi]

Navigate to System UI> Views

Locate and open the "Mobile" record. In the related list of Form Sections (and Lists) it will tell you which tables have a Mobile view associated with them. Delete the appropriate records there.

http://wiki.servicenow.com/?title=View_Management

[dhruva]

Hi Chuck

Thanks for your quick response. i followed the steps, however under tasks i can still see mobile view , please see the screenshot, but if i traverse to the incident ticket i get the default view . i am not able to clear the view name as moble view next to tasks.

[Harsh Vardhan]

Hi Dhruva,

Are you on task list? or task form?

If you are on form then go to the view>Mobile> form section> check on which table you don't want to see the "mobile" view and then delete that , but before doing it

open the form and go to the form section and select the mobile view and then clear the fields that are available under "Mobile". after that you will not be able to see "mobile" view on form.

If you are on list.

Go to the lists>> check the table name that you don't want to see that and then delete.

after that try to change it to default , once page will upload you will not see the "Mobile" view

Thanks,

Harshvardhan

PS: Hit like, Helpful or Correct depending on the impact of the response

[Chuck Tomasi · Accepted solution]

Hi Dhruva,

Thank you for the screenshot. What you are showing in the image is a list view. Be sure to delete the appropriate tables from both the Forms Sections and Lists related lists (both shown in the above image.) If you have it available in the list, select that view, then open a record, it will display like your image in the form header as well even though there may not be a mobile view for that form available.