How to display fields data on service portal approval record for RITM and change approvals

[prasad8]

I need to populate fields based on the approval request in service portal, if change request approval need to populate Assignment group and assigned to fields. for RITM approvals not required those two fields. I can see these two fields in both Approval requests (change / RITM)

I need to populate only in RITM approval request.

Can any one help me on this

[Sai Kumar B]

Hi Author,

1.) If you're using the OOB widget Clone the "Approval Record" widget and do the following modifications

2.) In line 21 Include assignment_group and assigned_to as well

3.) In HTML add the assigned_to and assignment_group in the following format

[prasad8]

HI @Sai Kumar ,

I have already added in the widget as you mentioned, It is visible in RITM approval request as well. But i need to populate Assignment group and assigned to in Change approvals not in RITM approval record. 

Thanks,

prasad

[Sai Kumar B]

before 21 line in Server script include the condition to check table 

if(task.getRecordClassName() == 'change_request') {

pass assigned_to and assignment_group as well

} else {

//keep it as is

}

[prasad8]

Hi @Ankur Bawiskar , 

Could you please help me on this, How we can restrict only for Change approval form.

Thanks,

Prasad