Is it possible to bring up the list view in UI page. eg: we have a baseline module , after creating a new baseline we can see the list of entries for a specific condition as shown below is it possisble to bring up these list (CMDB Baseline Entries) i...
We are looking at implementing the Call ticket application as the first step when the user calls into the help desk instead of creating an incident. One of the concerns is that the call ticket is not extended from the Task table. This will prevent us...
Is best practice for ServiceNow to create your permanent corrective actions as a work task under the problem investigation or under a Known Error record?
Hi Is there any way to apply the template on a change using rest api.after querying the JSON output i have reached to below field. Does any one knows how to update this field?"u_template": {"link": "XXX", "value": "yyyy"}
I need to be able close a TASK w/State of Cancelled and populate the Closed field with date & time. That action in turn needs to close the RITM w/Stage and State of Cancelled and populate the Closed field with date & time. Then that action needs to c...
When our Service Desk members are creating a new Incident and select the Configuration Item field, I would like to hide the "Epic Ini" class from them in order to reduce the number of unnecessary returns that they see. I am trying to make this work w...
I'm sure this is a simple rookie graphical workflow editor mistake, but I'm trying to change the task escalation field from a task SLA workflow. I'm using the "Default SLA workflow" as the base workflow.I see that the Set Values utility doesn't dot-w...
Currently looking to stand up Event Management in SN and trying to scope the work. Tying to figure out how to scope things. High level of what we are planing to to- Configure/set up the event management module- Integrate with monitoring systems to en...
I need to create a business rule to reject the change if it it not approved by the planned start date/time. I have written the following business rule but it isn't working. I'm new to scripting any help would be great. Thank you!When to run: After Up...
Hi All,For P1 incidents ,I have a choice field 'rca_status' which is set to a value from 4 choices based on if a specific attachment file is added to the Incident at the time it is resolved.The script to set the choice field to the value based on a...
Hi,does anyone know how to make the reference icon open record in a new window when it is clicked on? Currently when hovered over, it pops up the record, and when clicked on opens the record in the same window. Unfortunately this loses the record the...
Hello Community,I have just created a m2m list that references other change requests, requests, and requests items to the change_request table.I am able to add CR records in the many-to-many list on the chagne_request table as adminbut when i try to ...
I am trying to check if the field is null in an encoded query, tried using =NULL and ="" and doesn't seem to be working.gr.addEncodedQuery('owner_group=wintel^state=6^assigned_to=""^EQ');Any ideas?Thanks
Hello everybody. This is my first post here so apologies if I am doing anything stupid. So, I am trying to create a service catalog record producer to take some inputs from the user (obviously) but I also need to get a parameter from the URL. I have ...
I've added this reference qual condition to filter out the currently logged on name from the user selection field on a request form, however that doesnt work, any idea?
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