Hi All,I need some help in scripting.There is an inbound email to servicenow that contains INC# in the subject line but no prefix- Re: , FW: etc..So as per the rules, it will be considered as a New Incident to be created.But since there is incident n...
Hello World!In the last week I have turned a lot of hair grey with the following issue.I have WebHooks sending from TFS, but when it gets to SN it is creating a record in the correct table, with nothing in it. So I need to know what step I am missing...
Hi guys,I need to list all tables whose superclass is sys_import_set_row table. Currently, I use the following REST query: https://{instanceName}/api/now/table/sys_db_object?sysparm_query=sys_app_fileISNOTEMPTY&sysparm_display_value=false&sysparm_fie...
Hi everyone,I have 2 issues with the delivery address in the request form1- the delivery address if filled if only the following fields are filled : Street, City, State/province, Zip/Postal code et Country in cmn_location table2 - the field is the re...
Hi All,I have a business requirement to prevent users from submitting a change request with planned start / end dates prior to the current date, unless it is an emergency change, to which they must supply justification. I have taken the approach of u...
Hi, I read the Wiki page : wiki.servicenow.com/index.php?title=Administering_Application_Menus_and_ModulesBut I still have a question: when should I use the "argument" field? Only if the module link type is URL, HTML or Script? The Wiki says "is requ...
Hi Team,I have a requirement, Where I need to query a table by using value's entered in List Collector variable.I need to query cmdb_ci table and need to get the data regarding all values entered in the list collector.This should be a glide ajax call...
Hello, I am developing a custom client implementation that will create new incidents in ServiceNow using the REST interface. I am looking for detailed documentation on the fields that can be passed in the payload. I've used the on-line REST API teste...
How does a document get loaded on Service Portal for Download. I understand that UI Macros are not functional as they were before, but I am completely lost on what needs to be changed in order to have them work in the Serivce portal. i tried pasting...
Hi,Is there any Variable on the record producer which stores the decimal values???..Right now I am using Single line text but the decimal value is not moving to record that is created from Record producer.
Hi Folks,I'm very new to ServiceNow, in fact this is my first discussion. We are trying to find the best way to ensure that the Estimated Completion Date (RITM level) will be completed. What is the best way to have the person who is assigned the ...
Hi All,I need advice on utilizing Service Request table both for catalog orders as well as requests handling. Design wise, i want to create a record producer and catalog items on Service Request and handle them separately. Just like incident table ...
How do I integrate mac os with servicenow, I have got REST API and JAMF options available but if I opt for REST API then how do we do it? please help..
Folks I am looking for an effective MTTR report users may have created. If anyone has one and can provide me the method/fields I'd be extremely grateful. Peter
Hello All,I have a pretty simple question to ask as I am new to ServiceNow and Javascript, I am creating a new IT Management system and am trying to create a "resolved on creation" button for incidents that have been resolved first time, I have so fa...
