ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! List view in UI page

Is it possible to bring up the list view in UI page. eg: we have a baseline module , after creating a new baseline we can see the list of entries for a specific condition as shown below is it possisble to bring up these list (CMDB Baseline Entries) i...

find_real_file.png
malu by Tera Contributor
  • 8440 Views
  • 22 replies
  • 11 helpfuls

Resolved! Call ticket application

We are looking at implementing the Call ticket application as the first step when the user calls into the help desk instead of creating an incident. One of the concerns is that the call ticket is not extended from the Task table. This will prevent us...

Rob Martire by Giga Contributor
  • 6675 Views
  • 4 replies
  • 5 helpfuls

Another Corrective Action question

Is best practice for ServiceNow to create your permanent corrective actions as a work task under the problem investigation or under a Known Error record?

markantony by Kilo Explorer
  • 2442 Views
  • 4 replies
  • 0 helpfuls

Resolved! Apply template using rest api

Hi Is there any way to apply the template on a change using rest api.after querying the JSON output i have reached to below field. Does any one knows how to update this field?"u_template":   {"link": "XXX", "value": "yyyy"}

sanjeev22 by Kilo Explorer
  • 5446 Views
  • 4 replies
  • 1 helpfuls

Cancelling Tasks

I need to be able close a TASK w/State of Cancelled and populate the Closed field with date & time. That action in turn needs to close the RITM w/Stage and State of Cancelled and populate the Closed field with date & time. Then that action needs to c...

amatthews by Kilo Explorer
  • 3375 Views
  • 6 replies
  • 0 helpfuls

Resolved! I would like to hide one class of config items on Incident form

When our Service Desk members are creating a new Incident and select the Configuration Item field, I would like to hide the "Epic Ini" class from them in order to reduce the number of unnecessary returns that they see. I am trying to make this work w...

billcravey by Kilo Contributor
  • 4561 Views
  • 17 replies
  • 0 helpfuls

Setting task escalation from Task SLA

I'm sure this is a simple rookie graphical workflow editor mistake, but I'm trying to change the task escalation field from a task SLA workflow. I'm using the "Default SLA workflow" as the base workflow.I see that the Set Values utility doesn't dot-w...

by  
  • 2640 Views
  • 4 replies
  • 0 helpfuls

Resolved! Reject Change if not approved by planned start date

I need to create a business rule to reject the change if it it not approved by the planned start date/time. I have written the following business rule but it isn't working. I'm new to scripting any help would be great. Thank you!When to run: After Up...

SLA Canceling when pause condition met

Hi All,For P1 incidents ,I have a choice field 'rca_status'   which is set to a value from 4 choices based on if a specific attachment file is added to the Incident at the time it is resolved.The script to set the choice field to the value based on a...

find_real_file.png
JJ1 by Kilo Guru
  • 3109 Views
  • 3 replies
  • 2 helpfuls

Reference Icon click open in new window

Hi,does anyone know how to make the reference icon open record in a new window when it is clicked on? Currently when hovered over, it pops up the record, and when clicked on opens the record in the same window. Unfortunately this loses the record the...

by  
  • 4797 Views
  • 6 replies
  • 2 helpfuls

Resolved! How to Configuring Permissions on a Newly Created m2m List

Hello Community,I have just created a m2m list that references other change requests, requests, and requests items to the change_request table.I am able to add CR records in the many-to-many list on the chagne_request table as adminbut when i try to ...

find_real_file.png find_real_file.png find_real_file.png find_real_file.png

Resolved! null in encoded query

I am trying to check if the field is null in an encoded query, tried using =NULL and ="" and doesn't seem to be working.gr.addEncodedQuery('owner_group=wintel^state=6^assigned_to=""^EQ');Any ideas?Thanks

samadam by Kilo Sage
  • 3569 Views
  • 4 replies
  • 1 helpfuls

Get parameters from the URL in the Service Catalog record producer

Hello everybody. This is my first post here so apologies if I am doing anything stupid. So, I am trying to create a service catalog record producer to take some inputs from the user (obviously) but I also need to get a parameter from the URL. I have ...

wilson18 by Kilo Contributor
  • 7664 Views
  • 5 replies
  • 9 helpfuls