Hi All,How to get CI service owner and requester's manager as approvers in workflow approval activity for a catalog Item.Catalog Item has application variable which captures CI's and employee variable for requester.If CI's service owner is missin...
Hi,I am currently in the process of setting up our Assets within Service-now, I have set it up so that the as required the Asset will have a warranty expiration date. I am looking at setting up email notifications when the expiry is in the next 30 da...
Hi,In order to better manage the ITIL licenses, I need to find those ITIL users who have not performed any activity in the system.Is there an easy way to find this?
In date or date time field user will not be able to select the date before today .. how to do that????
Hi everyone,I am working on a change application and here is what I need.Scenario:I am looking to have separate workflow actions based on the value of the approval form field.Questions1st, I customized the approval field on the form to add (Not yet r...
I want to sort the list of incident on the basis of state where "On hold" is followed by "New" is followed by "In progress" without even changing the values of choices.
Hello,I need some help in creating REST API URL with OR condition. e.g. Assigned Group = A OR Assigned Group = B OR Assigned Group = Chttps://xxx.service-now.com/api/now/table/change_request?sysparm_query=assignment_group='A' https://xxx.service-no...
Hi everyone, One of the biggest concern that we have while implementing Incident Management is the need to put Incident Work Log and Incident Task Work Log (Journal entries) into one view. There is a need to see both in the Incident Record. Is this f...
Hi All!We are rolling out a global Service Desk implementing ServiceNow as self-service online platform. Roll-out Locations span the globe, primarily targeting Europe and Asia.I am on the look-out for examples of Teaser-Posters (creating awareness), ...
Hello,I recently switched to UI16 from UI15 and everyone seems to be having an issue with the browser tabs. In UI15 it would display the incident number you were in on the tab of the browser. now it just says "all", Please see the screen shots below....
Can someone help me with CellEdit client script ...with an example ???
Scenario:I have a custom application I created that uses a table extended from the tasks table. It has a specific user role so only those users with that role can use it. They do not have the ITIL role.Issue:On my form I added the "Comments and Work ...
Hi,my criteria is to create a problem from an incident and when doing so,incident state has to change to 'hold' and when the problem is resolved the incident state should also change to resolved.Thanks in advance!!!!
This morning when one of our Service Desk users logged in, he was unable to display list results. It shows the list search parameters at the top, and indicates the number of results, but the list itself is blank. He has tried clearing his cache, usin...
I would like to be able to write a User ID in global text search, and see all incidents where the user id is 'caller' or 'assigned_to'.How to achieve that?I tried adding the attribute: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=user_name,re...
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