Hi,I want the "work notes" - field to be the default view when viewing a ticket (instead of the "Additional Comments"- field showing), so it will look like this: I found a record in the dictionary called "Work notes" on the task table, and tried sett...
We are upgrading to Jakarta and have seen a few issues with the Global Text Search. We've fixed most of them relating to the sys-id showing and text_search views. But we have one that we cannot seem to fix. IN our environment we only use/show RITMs n...
Hi All,I've already created an ACL that makes the Assigned To field writable only if the logged on user is a member of the current assignment group.That's all good, except if I'm on the incident form and I am a member of the assignment group and I ch...
I have found something within change management that I am unsure how to fix. I scheduled a change with CRM as the affected CI, and then scheduled another one with the same CI for the same time.This generated two conflicts, both of Type CI Already Sch...
We have a Module specific to IS (ITIL) Group/Role only for issues that are not Break/Fix which is an Incident. There is a field on the IS Ticket Table called Parent( which is on the Task Table). When you select the Lookup List its pulling Catalog T...
Cloning to a non-prod instance I want to preserve the existing logo
I am trying to add some alternate paths to the Normal Change workflow to be able to move through the change state model without too much customization.Requirement:- (a) Workflow should process normally if people click the OOB UI actions that move the...
We have a couple of old environments that we no longer have access to, how can I go about deleting them from the Clone targets list? When I try it says, "The current record cannot be deleted until all 1 instance clone records referencing it are del...
Does anyone know if it is possible to allow non-admins the ability to select an update set? The use case for this is that we have multiple users with the workflow admin and catalog admin roles and we would like to easily capture their work on workflo...
HelloI am trying to create my first survey in our Dev instance. I have created the survey and made it accessible to anyone in the Availability tab on the Survey Designer section. I have configured the trigger conditions. I have enabled email sending ...
I have run into an issue once I turned the SAM plugin in on where it varies as to which list software is being shown. This is specific to the computer class, some computers it is showing on Software Installations and on some it is under Software In...
Hi Everyone,The following events occurred in our environment.1. I sent a mail from ServiceNow to the user.2. One user had set up automatic reply to the mail client.3. ServiceNow received an automatically reply mail and an incident was created.4. An e...
In Incident, when I open the reference list for assignment group, I can open a particular group and it shows the members of that group. Is there a setting that will allow me to set both the assignment group and assigned to by selecting the person f...
There are many different IT groups in my company that manage and support their own "stuff". Regardless of what that "stuff" is, when there's an issue, an Incident is created and assigned to the appropriate group. Out of the box functionality for Inc...
Is it possible to click a link in the email sent to the user by ServiceNow, that generates the reply and the user just has to click send? I have a scenario where some action has to be performed based on user's reply and I want to force the reply inst...
