How to enable subscription feature on a knowledge article in service now mobile app

[amrin m abdul]

I need help with below query:

Is there any documentation available on how to enable subscription feature on a knowledge article in service now mobile app?

[Community Alums]

Hi @amrin m abdul ,

Configure knowledge subscriptions by activating the Knowledge Management Advanced plugin and setting the subscription properties.

Before you begin

Ensure that the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) is activated.

Note: The Knowledge Management Advanced plugin activates the Subscriptions and Activity Feed Framework plugin (com.snc.activity_subscriptions).

Role required: knowledge_admin or admin

Procedure

1. Navigate to All > Knowledge > Administration > Properties.
2. In the KM Subscription Properties section, configure the following properties.

   Property	Description
   Enable subscribe feature for KM [glide.knowman.enable_km_subscription]	Enables or disables the Knowledge Management knowledge subscriptions feature.
   List of roles (comma-separated) who can have subscription feature [glide.knowman.enable_km_subscription.roles]	A comma-separated list of the roles that can use the knowledge subscriptions feature and subscribe to knowledge bases and articles.
   List of workflow states (comma-separated) that can have subscription feature [glide.knowman.enable_km_subscription.workflow_state]	A comma-separated list of the article states for which the knowledge subscription feature is available. The default states include Draft, Review, and Published.

3. Click Save.

• Knowledge subscription email notification templates

  The knowledge subscription feature uses email notification templates to send subscription notifications to knowledge users.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[H_9 · Accepted solution]

Hello,

It seems at least for now, this feature is not available on the mobile app. You have to subscribe from Knowledge Management V3 interface or the Knowledge Management Service Portal.

Please check the following links for more info.

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/task/subscribe-to-knowledge-article.html

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/knowledge-management/task/subscribe-to-knowledge-base.html

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/knowledge-management/task/manage-knowledge-subscriptions.html

Please mark the answer correct if it helps. 🙂

Thanks.