How to find how many users are using the Now Agent App in the production instance?

[aparnaravi]

Hi Team,

We would like to identify how many users are actively using the Now Agent App in our production instance.
Is there a recommended method or report to check the number of unique users who have logged in through the Now Agent mobile application

I tried checking sys_user_session.list, but I am not sure which fields or filters can accurately show mobile/Now Agent app usage.

Could you please guide me on:

1. Where in the instance we can see mobile/Now Agent login activity

2. Is there a specific query, report, or dashboard for tracking Now Agent App users

3. Any best practices for identifying mobile app adoption

[Daniel Borkowi1]

Hi @aparnaravi ,

did you checked the User Experience Analytics Dashboard? 

We have by now no Now Agent in place, but you can find all user session(also historical data) for all applications there. If you use Now Agent it should be listed there too.

 Greets
Daniel

Please mark reply as Helpful/Correct, if applicable. Thanks!

[RaghavSh]

@aparnaravi SN has provided a OOB "User Experience Analytics" . This is available directly in left nav.

https://www.servicenow.com/docs/bundle/zurich-mobile/page/administer/tablet-mobile-ui/concept/mobile... 

You can select now mobile or agent from drop down at top left.

[Daniel Borkowi1]

@RaghavSh  to be honest, the same answer I gave one hour before you - not sure why you post it again.

[RaghavSh]

@Daniel Borkowi1  when I was viewing this question there was no reply, i got this question while filtering unreplied question.

Also when I see now both answers shows 3 hours ago.

I believe community is a place to provide correct answers and help members, lets not turn it a place to point fingers. 🙂