How to find how many users are using the Now Agent App in the production instance?

[aparnaravi]

Hi Team,

We would like to identify how many users are actively using the Now Agent App in our production instance.
Is there a recommended method or report to check the number of unique users who have logged in through the Now Agent mobile application

I tried checking sys_user_session.list, but I am not sure which fields or filters can accurately show mobile/Now Agent app usage.

Could you please guide me on:

1. Where in the instance we can see mobile/Now Agent login activity

2. Is there a specific query, report, or dashboard for tracking Now Agent App users

3. Any best practices for identifying mobile app adoption

[Daniel Borkowi1]

Unfortunately, it is increasingly common to see duplicate answers to many questions, which discourages people from investing their time in the community when others reap the rewards by repeating. Sorting from newest to oldest posts and hovering over the "x hours ago" reveals information what the timestamp no longer provides, Ok it wasn't one hour but 15 minutes. This behaviour and GenAI generated posts will destroy this strong community.

[aparnaravi]

I got it. So this shows active users, right? How can we find how many users have logged in to the Now Agent app using the instance so far

[RaghavSh]

I didn’t get tour question about now agent app using instance?

This shows the users using agent app on mobile for the instance on which you are viewing the dashboard.

Please mark the answer correct/helpful accordingly.

[aparnaravi]

I need to know which users are using the Now Agent mobile app.
From the User Experience Analytics dashboard, I can only see the count, but not the actual user details.

I want to find out exactly which users are using the Now Agent mobile app from our production instance.
How can I check this directly in the instance?