how to find non admin user in service now

Nag9 · ‎03-07-2019

How to find non admin user in servicenow, he must have permissions to raise Ritm

asifnoor · ‎03-08-2019

Can you add the log statement in the script include after this line and tell me the log output.

     var thisUser = gs.getUser().getUserByID(userID);

gs.log("Group name is "+groupName+"----"+userID);

asifnoor · ‎03-08-2019

So check in the log and see you should have got one of these logs as well

gs.log("Returned true becuase user is member of this group");

OR

gs.log("Returned false because user is not a member of this group");

Nag9 · ‎03-08-2019

im getting both the logs

asifnoor · ‎03-08-2019

Hi Nag, 1 time you get only 1 statement.

Can you reload again and check the output and then also check the output on the client script and share both the logs and the info messages output.

asifnoor · ‎03-08-2019

Is it working now for both new and existing tickets?

Nag9 · ‎03-08-2019

client script output

Same output coming

These to logs are coming for script include