how to find non admin user in service now

Nag9 · ‎03-07-2019

How to find non admin user in servicenow, he must have permissions to raise Ritm

asifnoor · ‎03-08-2019

Can you add the log statement in the script include after this line and tell me the log output.

     var thisUser = gs.getUser().getUserByID(userID);

gs.log("Group name is "+groupName+"----"+userID);

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asifnoor · ‎03-07-2019

Hello Nag,

Kindly call the script include and check the output. If you ar facing any issue, then let us know and we can assist you.

Nag9 · ‎03-07-2019

yes Asif its already called in client scrip. But while im trying to impersonate an non admin and raised a ritm and changed the task to closed complete, Still the non admin user are able to edit the variable tab on ritm form.

It must be read only mode

asifnoor · ‎03-07-2019

Okay.

So can you check which of your 2 conditions is returning false?

Add debugging lines in your onload clinet script after the below line.

var answer = response.responseXML.documentElement.getAttribute("answer");

alert(answer);

alert(g_user.hasRole('admin'));

This shoudl help you to debug easily.

Nag9 · ‎03-07-2019

Yes tried with my id(admin) and it shows the message as null.

Is that codes are correct?

In client script it shows an warning at below line

See the attachement

asifnoor · ‎03-07-2019

are you saying you are getting null for both alerts?

If you are getting null as admin, then there is an issue in your script include or something else.

can you try g_form.addInfoMessage(answer); instead of alert.

g_form.addInfoMessage(g_user.hasRole('admin'));

Regarding screenshot, thats a warning. we can fix that later.