‎03-07-2019 12:08 AM
How to find non admin user in servicenow, he must have permissions to raise Ritm
Solved! Go to Solution.
‎03-08-2019 03:57 AM
Can you add the log statement in the script include after this line and tell me the log output.
var thisUser = gs.getUser().getUserByID(userID);
gs.log("Group name is "+groupName+"----"+userID);
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‎03-08-2019 03:35 AM
Hello Nag, we have seen this already.
Can you share the logs of script include?
Go to system logs (filter by last 15 minutes).
Then open the newly created ticket. then go to logs and check the output of the logs and share that.
‎03-08-2019 03:39 AM
‎03-08-2019 03:45 AM
Okay, understood.I think in your client script, you are passing userID instead of USERname.In client script, replace this line
ga.addParam('sysparm_userID', g_user.userID);
WITH
ga.addParam('sysparm_userID', g_user.userName);
‎03-08-2019 03:50 AM
We should change the lines in both the scripts
‎03-08-2019 03:52 AM
Nope, only cleint script. No change in scriptinclude.
