How to get CI service owner and requester's manager as approver in workflow approval activity

[srikanth241]

Hi All,

How to get CI service owner and requester's manager   as approvers   in workflow approval activity for a catalog Item.

Catalog Item has application variable which captures CI's and employee variable for requester.

If CI's service owner is missing then it should check for service category owner , if that is also blank then it should check Service Executive. All these are fields in cmdb_ci table.

Any suggestion or code assistance will help me a lot.

thanks

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[srikanth241]

any suggestion or help, It's little bit urgent.

ctomasi

dvp

Developer Community

[Chuck Tomasi]

In your getServiceOwner() function, double check the value of current.variables.application to ensure it's not empty/null. Your user.get() may be failing and you don't know it.

Example:

if (! current.variables.application) {

        gs.log('No application specified');

        return;

}

if (!user.get(current.variables.application)) {

        gs.log('uh-oh, no application retrieved for: ' + current.variables.application);

        return;

}

// Now you can look at getting at the user-dot properties here...

[srikanth241]

Hello Chuck,

Thanks for your response.

Now I am getting log   as NT2 undefined.

NT2undefined

Which means as it is reference field in CI table should I need to use getDisplay value..? or is there any mistake in my code..?

user.u_service_executive;

user.u_service_executive

My function:

function getServiceOwner(){
   gs.log("nithin");
   var user = new GlideRecord('cmdb_ci');
   if(user.get(current.variables.application)){
   if (!user.managed_by.nil()) {
   gs.log("NT" + user.managed_by );
   answer.push(user.managed_by);
   } else if (!user.owned_by.nil()) {
   answer.push(user.owned_by);
   gs.log("NT1" + user.owned_by );
   } else {
   answer.push(user.u_service_executive);
   gs.log("NT2" + user.u_service_executive );
   }
   }
}

Thanks.

[Chuck Tomasi]

This sounds like the u_service_executive field may be on a sub-class of cmdb_ci and not on cmdb_ci directly. Check the dictionary entry for that field to determine which field it is on. This is a common mistake on hierarchical tables.

[srikanth241]

Exactly Chuck , It is a subclass of cmdb_ci. So what is the way to get that value into approval array in workflow chuck?

Any Suggestion will help a lot

Thanks.

AB