How to hide a Service Catalog Item based on the logged in user's company

Sam196
Kilo Expert

‎08-17-2022 06:30 PM

Hi All,

Problem: We have users from multiple companies share our ServiceNow instance, because the support team is shared.

Recently we decided that few of the catalog items are not applicable to Company A as much as it does for Company B and Company C.

We would like to hide these catalog items just for users from Company A without making too many modifications. I am stuck here, and I am new to ServiceNow. 

All help is much appreciated. Thank you!

I have already created a User Criteria. 

I selected the company and added the new User Criteria. I added it to the Not Available For" on the catalog item.

Problem is: The user from company A is still able to see the catalog item under their Portal, but they get the error message that they are not authorized to access the record. How can I ensure the item is now shown to those users.

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1 REPLY 1

Community Alums
Not applicable

‎08-17-2022 07:14 PM

Hi Sam,

You can use onload client script for this and glideAjax combination

Client Script:

function onLoad() {

// show by default

g_form.setVisible('u_regression', true);

//Type appropriate comment here, and begin script below

var ajax = new GlideAjax('getCompanyUser');
ajax.addParam('sysparm_name', 'getCompany');
ajax.getXML(callBackMethod);

}

function callBackMethod(response){

var answer = response.responseXML.documentElement.getAttribute("answer");

if(answer == 'true'){
g_form.setVisible('u_regression', false); // hide if france
}

}

Script Include: It should be client callable

var getCompanyUser = Class.create();
getCompanyUser.prototype = Object.extendsObject(AbstractAjaxProcessor, {

	getCompany: function(){

		var gr = new GlideRecord('sys_user');
		gr.get(gs.getUserID());

		if(gr.company.country == 'France')
			return 'true';
		else
			return 'false';

	},

	type: 'getCompanyUser'
});

Referred from this thread.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

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