How to hide email notifications in ritm

[User_267]

When an fax or email is sent ,it should not get captured in the ritm. How to mask this email notifications in ritm? 

When we are sending email or fax sensitive data is present. So it gets captured in the ritm also.

Now how to hide this email notifications?

[Anil Lande]

Hi,

You can create a after business rule on 'sys_email' (Email Log) table and delete the sent/received email once State is Processed.

Condition would be like below:

Replace sys_id of notification record in Headers part and use your subject in condition for additional check.

This way it will be sent/received by user and will be removed from Activities and Email logs.

NOTE: Be careful while writing business rule and put proper 'When to Run' condition so that your BR only run for particular email notification without affecting other emails.

[Anil Lande]

In Script part you just need to write 1 line:

current.deleteRecord();

[User_267]

We will be not using business rules