How to Hide/Suppress Standard Change Forms on Service Portal

Vaishnavi35 · ‎12-03-2019

Hi,

Can anybody please tell me How to Hide/Suppress Standard Change Forms on Service Portal not make it inactive but only hide from portal not backend. Like we we have for catalog items to hide from portal.

Thanks in advance.

Vaishnavi

VigneshMC · ‎12-04-2019

You can leave the OOB ACL with admin override checked, only downside of updating the OOB ACL is that in future upgrades, if this ACL is updated by servicenow, then this ACL wont be updated automatically.

If you want to avoid all this, just create one more ACL with same config as OOB but with admin over ride checked. That would solve upgrade problems.

Thanks

View solution in original post

VigneshMC · ‎12-03-2019

Make field as Hide on Service Portal as true for those Standard Change templates.

Vaishnavi35 · ‎12-03-2019

Thank you so much 🙂 It worked!!

Vaishnavi35 · ‎12-03-2019

Hey Sorry it says we cannot change security prevents doing that. Can you please help me with that.

Even the No Search says the same

VigneshMC · ‎12-03-2019

There is a OOB ACL, is blocking it.

https://<instance_name>.service-now.com/sys_security_acl.do?sys_id=8abd036447810200e90d87e8dee490a2

Make admin overrides as true and update the field "Hide on portal" as true, then roll back the ACL changes.