How to Hide/Suppress Standard Change Forms on Service Portal

[Vaishnavi35]

Hi,

Can anybody please tell me How to Hide/Suppress Standard Change Forms on Service Portal not make it inactive but only hide from portal not backend. Like we we have for catalog items to hide from portal.

Thanks in advance.

Vaishnavi

[VigneshMC · Accepted solution]

You can leave the OOB ACL with admin override checked, only downside of updating the OOB ACL is that in future upgrades, if this ACL is updated by servicenow, then this ACL wont be updated automatically.

If you want to avoid all this, just create one more ACL with same config as OOB but with admin over ride checked. That would solve upgrade problems.

Thanks

[Vaishnavi35]

Thank you. created one more ACL n have done it. It worked 🙂 i just dint want to chnage in existing one's. 🙂

[AbhishekGardade]

hello Vaishanvi,

In order to achieve your requirement, 

1. First you need to modify the ACL which is preventing you to edit the configuration, Check Admin Overrides for std_change_record_producer.*

2. In record producer, there is field HIDE ON SERVICE PORTAL - Mark it as true:

Please mark as Correct Answer and Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies

[Vaishnavi35]

Thank you 🙂

[AbhishekGardade]

Hello Vaishanvi,

It will not affect your instance or anything. Admin overrides means admin can make changes to record, nothing else will be impacted

Thanks,

Abhishek Gardade